JB Hi-Fi (Watergardens) 399 Melton Highway, Taylors Lakes, Victoria 3038

"Asked for some assistance and waited about 20 mins and still no help. I ended up buying a item worth 1000 dollars. The original seals looked like they were cut on the box so I asked the sales rep if this is new and she said it's new so I took it homes started unpacking to notice that all the factory seals of the product has already been cut ( they didn't give me a new item) I have had this same experience in another store years ago. I definitely won't be shopping from JB anymore. I returned the item and asked for a full refund."

"Had to exchange something today in Watergardens that l bought online by mistake. Ally made the whole experience seamless. She was able to multi task while my paperwork went through and didn't hold up any of the customers."

"Exceptional - This store is always accomodating, knowledgeable and upfront, much better staff than HN across the road. Good customer service wins everyday. Thankyou."

"We have been shopping at that store for a 20 years. Today my son's express their absolute frustration at the lack of customer service offered to them. They have been regular customers there as well for many years, we have spent a lot of money there. Today they went to buy me a Mother's Day gift. They were instructed to go to the front counter which they did. Only to be told to go to another counter. Which they did. They located a person named Ariana who was on the phone to a customer exchanging stories, idle chit chat and discussing how many children she had and what she did for a living. Leaving my son's, who had just finished work standing there for a period of 12 minutes, without eye contact. without an excuse me without anything. My son become frustrated and ask this person how long she would be to which she replied that she had called someone, which she clearly hadn't because she was on the phone. not apologising not calling anybody nothing, the boys were about to throw the item back and leave the store when another person from another department came. Ariana if you read this, you really need to learn manners and customer service as clearly you do not possess either... this is disgusting and we will not be back. What a total lack of regard and respect"

"A big thank you to the amazing service from Ariana and Steve. I purchased a vacuum that wasn't working properly, and they both went above and beyond to help me get the outcome I desired. Thank you from a very happy customer. Good customer service is hard to find these days A+++"