Foiled Again

"Excellent service, very personable and friendly staff, great atmosphere, and very focused on giving the best client experience. I'm always nervous getting my hair cut, especially as a blind person not being able to see what's happening or know what looks good on me. I can only go on what feels good and the recommendations of my service provider. It's nice to feel I can trust both the recommendations and skill of my stylist."

"Ive been going here for years and they always provide a great service, that work with you to meet your preferences for a really good price. Even living out of the area, always come back."

"Wow. I can not recommend this amazing hair salon highly enough. The girls here are lovely and extremely knowledgeable when it comes to hair, hair products and hair styling. My hair was done by Tanya, the owner, and her skill, knowledge, patience and kindness is above and beyond. She explained to me in detail what would work and what wouldn't, offered her honest opinion when I asked, and most importantly, got to know me as a client, to then be able to give me the best advice. This might seem like something that should just "happen" at hair salons but I have been to many hair salons over the years and have never had a hairdresser offer so much knowledge, who is happy to answer any questions, who actually listened when I asked not to have too much cut of the ends, (as so many hairdresser's just cut off a chunk), who was kind and patient, as I wasn't entirely sure what I wanted to do. I was offered tea or coffee more than once throughout my sitting and was constantly spoken to and acknowledged. The service and the experience was outstanding and I have already told friends and family about Tanya and her team. So much so, that I took my daughter in to see Tanya for her first haircut. Tanya was once again, patient and kind with my 1 year old and took the time out of her morning to answer all my questions about my daughters hair. Thank you so much Tanya and the team for 2 great experiences. I've already rebooked my daughter and myself in for our next cut! :)"

"To the team at foiled again, Wanted to share my appreciation for one of your staff, Sarah for cutting and styling my hair in the way I envisioned it. I appreciate that she asked for confirmation through the haircut of exactly what I wanted. She offered the salon's services and was kind, empathetic and a great conversationalist through the entire appointment. Thank you again for your kindness and professionalism. With your attitude and talent, you'll make leaps and bounds in your career."

"First time client at the salon. Had a 1/2 head of foils and toner. Went in with photos, clear instructions and realistic expectations of what I wanted done. As a hairdresser with 16years experience, I am completely aware of the services that I requested and that lightening over existing colour is a process. The stylist that did my hair was lovely and did the my hair to the best of her ability. During my appointment I learnt that she was a 2nd year apprentice. This didn't worry me too much as everyone needs to learn. However, my hair didn't look anything like my reference photos. It had not been lightened enough and had then been toned way too dark and ash. Leaving me feeling darker than when I went in. I phoned the salon after a few days of deliberating on what I should do and decided that in the salons that I have worked in, we would always want to have the opportunity to make a client feel satisfied with their services. When I phoned the salon everything was fine until I was told that it would be an additional $80 to have some more foils around my face to make me feel lighter. This is after I had already paid $180 for the apprentice to do my hair a few days earlier. The poor apprentice didn't know what to say when I told her that I didn't think that I should have to pay more money. I will now have to get someone else to fix it or do it myself. The manager definitely should have come to the phone to handle this but didn't. This was the first time that I have been a client in a salon that I haven't worked in. It was for my birthday and I was really looking forward to having the proper client experience, rather than just getting my hair done by a friend after work. Unfortunately, I now need to not only get my hair done, but now it also needs to be fixed. This salon is probably ok for a basic for a trim or retouch, but nothing more complicated. I won't be going back after the way they handled this matter."