Xpress Cutz & Color 533-555 High Street, Melton West, Victoria 3337

"Don’t go here, yes they may not be busy but I understand why, the lady who served me was nice but that was all the cut is nothing I asked for, I asked for a long concave with shape and some layering, I got a blown out mushroom with a frindge that is not at all shaped for my face, and after telling her what I wanted I was told no and that she won’t thin hair out. Keep in mind I’m a hairdresser and an new to the area, and when asked what i did for a career made me feel bad for working with a child as I quote “stay at home with the kids while your husband makes the money”"

"Waited over 40 minutes, was next in line with two children however was ignored and took another customer. No communication or greeting to as why. The other hairdresser stood at the computer ignoring us as well. Walked away with no hair cut. Better customer service is needed if want to maintain clients."

"Super rude staff. I asked for a haircut and she rudely told me to sit outside. No what are you after with the cut no this is how long the wait will be. Just get out"

"Waited 30 mins for an undercut, no smile, no effort to be approachable. Previous customer was a mother and teenage daughter, couldn’t be more helpful, I waited patiently and then my turn. Come take a seat I was told, didn’t introduce herself, no smile, I got asked “ so what am I doing?” Just an undercut please was my response, it’s amazing how often I find businesses who offer a service to people who also have to be polite, communicate and be approachable, well, not in this case. All I wanted was a simple undercut, I told her, keep it in line with my eyebrows going down to a point at the back, she sectioned my hair, and again I had to mention where I wanted the line of undercut to go. When I’d done this I also mentioned that I wanted the undercut at the side and back to go just above the ear line and down to a point. This means that the undercut line is closer to the top of my ears and going down further at the back of my head. Do she starts parting my hair, all good so far, in the meantime there’s no conversation which I tried to do, no smile, nothing, I was under the impression she understood what I wanted….obviously I was wrong. Upon completion I wasn’t shown what she had done in the mirror, no side view, nothing. Just an abrupt Your all done, and I was happy that it felt lighter and not stiflingly hot around my neck. I tried to joke with her but I just gave up and I asked how much, paid and left. Cheapest undercut I’d ever had really. Still there’s no excuse for rudeness. I bet If I’d walked in wearing top range clothing, wanting to spend 400 you would have made the effort!!! I’ve come home, haven’t thought too much about it and I’ve just gotten my daughter to take a picture of the back of my head and the undercut is way to high, how hard is it to listen???!!!! omg I’m so peeved, it was a simple undercut!!! I’m sick to death of trying to find a decent hairdresser these days that will listen, now I’ve just decided to do my own undercuts and colour. To top it off I now have to out grow where she’s messed up. Soooooo annoying!!!! I really only have this to say - IF YOU DON’T LIKE YOUR JOB LEAVE!!!!!! You obviously hate your job and can’t be bothered , so stop the aggravation from customers who are disappointed with your service!! And leave or retire!!! Listening to what customers want is a given, hair takes time to grow back!!! But why do you care!!! Not your problem right? I don’t understand why hairdressing salons don’t have a watchdog that can put these types of businesses out of action."