Melbourne Kew Central Apartment Hotel

"I would give them zero stars after they would not refund over $300 when I booked them cancelled 10 minutes later due to unforeseen circumstances. DO NOT BOTHER, save the trouble. EDIT In reply to Guest Services, the apartments were contacted several times in regards to my booking, I don’t believe I would’ve denied you any business cancelling as soon as I booked. No concessions or alternatives were offered AT ALL. The review and experience is accurate. DO NOT BOTHER PEOPLE"

"During my business trip in late June, I stayed at this hotel for a week and found the room to be spacious with many good restaurants nearby. Unfortunately, there was a hot water shortage for two days, leaving me unable to shower with cold water during winter. As a result, I refrained from showering for several days until I contacted the reception. The receptionist promptly provided a refund for the affected X1 night and handled the situation politely, alleviating my frustration with the hotel's management. In my opinion, the receptionist deserves a pay raise for their exceptional service."

"Great location, good sized room and friendly staff. Room could do with an overhaul, especially the bathroom. The shower's water pressure was quite low. Otherwise I had a comfortable stay."

"Very large room, a studio. It was clean, however the main lights to the room did not have an operational switch. It really needs attention to the details, non functioning locks removed and more suitable locks installed. Loose tap knobs, noisy air-conditioning and toilet seat requiring attention."

"You get what you pay for. The positives: good location, very nice owner/manager accommodating to late check outs, comfortable bed, easy check in check out. The not so good as mentioned cleanliness. I would suggest bringing your own towels and antibacterial wipes. Other than that it was fine it suited my needs."