Eltham Gateway Hotel & Conference Centre 1339 Main Road, Eltham, Victoria 3095

"Exceptional stay! Had an amazing time at this hotel! Impeccable service, well-appointed room, and convenient location. The staff was incredibly attentive, making my stay truly memorable. Will definitely be returning!"

"My recent stay here was fantastic. The staff's hospitality was outstanding, and the room was well-equipped. Highly recommended for a getaway!"

"The property has potential but still needs a huge cash injection and some professionalism to become what the owner intends it to be. Our room lacked essentials like a room directory to explain hotel and local services, so we discovered too late we could’ve had breakfast on site rather than seeking pricey Uber eats. But only on some days, and who knows which days these are. The booking app said they offer room service but, without a directory, there was no indication of what. The room was renovated in the last few years but the dark glossy furniture was already chipped on the edges as it isn’t fit for purpose, and because of false drawer panels and sharp edges, I ripped a nail off trying to open a drawer that wasn’t one, and opened up my lower leg on the sharp corner of the bed concealed by the sheets and mattress over hang, just before I needed to leave for a wedding, which was deep and took some time to stop bleeding. There was no full length mirror to check for wardrobe malfunctions, nor a good light to check grooming/makeup in. The novelty frosted window between bathroom and bedroom revealed a dirty, smeared window when not frosted - something elbow grease, water and a micro fibre cloth would easily solve. Sealant in the bathroom was inconsistent in colour, mouldy in the shower, and mostly looked like it had been applied with a spoon rather than the usual piping gun. The tap spout had disconnected from the sink so had to be held with two hands to move the lever. When we moved the armchair from a corner to sit and eat at the table, it was clear it hadn’t been moved to vacuum behind for at least 6mths according to the amount of dust along the skirting board. When leaving, the path to reception was completely blocked at one point by cleaning equipment outside a room door. The expansive grounds need a full time gardener, as it’s clear they’re rarely attended to at the moment, and in some places, tarps cover goodness knows what on lawns. There was even a mattress out on the front lawn on arrival - budget accommodation option? Until something changes, I cannot see professional companies seeking their conference facilities as it’s barely budget standard - I was, at the very least, grateful for what appeared to be clean white sheets and pillow slips - the same couldn’t be said for the makeup marked doona between the sheets. And the late hours of office reception were appreciated when a taxi blockade to Uber drivers at the airport delayed our arrival. And staff were friendly - so there is potential for better things to come."

"Photos on web site don’t reflect the current conditions of the hotel. Conference room, bar and restaurant are storage areas now. Wanted to provide a nice stay for a friend who is not well and staying with his family nearby. Disappointed. Smiled and left quickly."