Canadian Bay Pizza 192 Frankston - Flinders Road, Frankston South, Victoria 3199

"Delivery was 45 minutes late even though we pre ordered through menulog for a specific delivery time. When we spoke to the restaurant they told us they got busy and we were now last in line and that the time we ordered for is very busy. Basically it was our fault. Food was fine but steer clear"

"Delivery. Blown out delivery time. Menulog tells you its only a short wait. We ordered at 6:50 pm ish got delivered at 9:45 pm, but we were told at the time of ordering it would be delivered aroumd 8:15-8:30 pm. (Note for shop management, if you are that busy why dont you turn off the Menulog phone thingy, instead of just ignoring the quoted times and cooking the food when you feel like it). If you cant deliver at the time of ordering, or can see times blowing out, let the client know. Thats good/simple business ethics. Food. Less than sub-par. Was it disgusting, no it was close, was it disappointing, yes it was. Chips were dry, potato cakes were pumped out of a machine at a rate of 100 per minute and soggie, calamari rings had the tase and texture of a primary school girls hair scrunchy. I have managed to drain some extra oil from the fish and plan to use that in my lawnmower this weekend. The only highlight was the steamed dimsims. I know it is only a fish & chip shop that does other things and it is not gourmet cuisine, but I would have preferred to spend my money and eating frozen fish fingers & chips cooked from the oven or a dirty servo ​pie. Maybe the food wasn't that bad, but when you pay for something and expect the parties to make good on a basic contract, and they just ignore delivery times quoted, that will leave a bad taste in your mouth before you start eating. Note for shop management, in this time where the world is super connected and even more competitive for the consumers $$$, a simple message keeping the client in the loop with updates on the order would go a long way with customer relations. 1 star."

"A truly unforgettable takeaway experience. If you’re looking for a dinner that is full of surprises then you can’t go past this place! Ordered online and received an SMS stating delivery would be 45 minutes. Called the shop after 75 minutes and was told it must be on the way because the order didn’t appear to be in the shop, so I should call back in 10 minutes if it didn’t arrive. It didn’t, so I did, and was informed that they had started making it. At least I could be sure it would be fresh. 2 hours after ordering my meal it finally arrived, and I was relieved to find out that the grilled fish I had ordered (and paid extra for) had in fact been fried. It was so thoughtful to anticipate that I would want the extra batter given I was extra hungry after the wait. Calamari may well have been in the fryer for the entire time I was waiting, as I did a blind taste test with a rubber band and couldn’t pick it. Unusual! Surprising! Unforgettable! These are all words I would use to describe this terrible experience. 1 star, solely for the delivery guy being apologetic."

"Terrible experience. We placed our order over the phone and were told our pizzas would be ready in 20 minutes. We arrived on time but then had to wait another 40 minutes before our pizzas were ready. The rude staff could not have cared less when we complained about how long it was taking. Even if this place served great pizzas (which they certainly do not), we'd never go back there again."