Domino's Pizza Derrimut

"I bought a few pizzas, pasta and chicken wings. When i got home i noticed a few toppings missing on the pizza. I called the store to let them know. They promised me a free pizza next time i buy. When i tried to order they denied by saying there was nothing in their comments that would make them believe me. It’s ridiculous that i order always from them and they are behaving in that way and saying that i am lying. Up your game dominos."

"This store is fantastic. Whilst I had a poor experience initially, the staff and management were extremely considerate in dealing with the situation, which was thus rectified. I am completely satisfied and this will now be my dominos of choice locally."

"One of the most un professional Domino’s store in Victoria. Staff using abusive language over the phone making personal threats. Order not complete on time and money still not refunded. This store and store staff including the store manger genuinely need to be investigated against their behaviour against their customers. They start making trash talks and give you personal threats on hurting. These store need to shut there business they way they service the community. Continuously calling and this is a harassment. Kindly investigate this store and start listening to their calls on how they speak with their customers over phone and treat them. When asked to record the calls …Suprise Suprise they hang up don’t want to apologise for their behaviour and still want to do petty business. Shame on you staff and Manager for abusing nature. Wishing you shut your business and start treating people with respect to start with."

"Entered the store to a single person working the kitchen and an unattended oven at the front with food piling up indicating that it had been unattended for some time. A few minutes later another staff came out whom i told i was there for my online order. They told me that everything was in the oven and would be out in a few minutes. The kitchen staff that was making the pizza then came out to answer the phone while wearing the same gloves they were making the pizzas with, before returning to the kitchen with those same gloves. After some time had passed with again an unattended oven up front I came to the counter to check on my order. At this point I noticed there were two pizza boxes on the floor in front of the oven which seemed to have fallen over The kitchen staff walked up to attend to me before picking up the two boxes and placing on the side. I assumed to be thrown out. They then had a look around before taking some of the items from the oven and boxing them up. The second staff member who previously attended to me then came back up front and took over packing the order. They then grabbed those two boxes from the side which had previously been on the floor to which I notified them that those boxes came from the ground. The kitchen staff then confirmed with the front staff it was indeed on the floor but that it was "okay", seems they were intending to serve this from the beginning and would have happily done so had I not brought to their attention that this was inf act not okay. They offered to have the pizzas remade. At this point the order was already 30 mins passed the initial ETA. I dont know if it is due to being understaffed, or if it is negligence and carelessness but the experience tonight was very poor. It's evident staff haven't had proper training in food handling safety and I'm certain I've witnessed multiple violations of hygiene & sanitary practices tonight. Hopefully this feedback is actually taken seriously as this is a law suit waiting to happen."

"Unfortunately this is the default delivery franchise for my address. Previously I’ve received entirely the wrong order. In another occasion I did not received my order at all, the order having been canceled by the shop and was not notified. Tonight’s pizza’s were undercooked and one had so much tomato paste/sauce it was inedible. I don’t know why I keep giving this shop a go, it’s deplorable. Never again!!!!"