Pizza Hut Rouse Hill 26 Adelphi Street, Rouse Hill, New South Wales 2155

"Very poor customer service at your Rouse Hill store. Order was delivered more than 30 mins late with no explanation or apology. I called the store to find out about the where abouts of my order where I was abruptly hung up on. Delivery driver didn’t seem to care and was very rude. Also please tell your delivery driver that it is very rude to be on the phone whilst attending customers"

"Review says 1 star but I’m actually giving them -5 stars. Have tried ordering from them well over a handful of times choosing cash payment delivery and every single time without fail they call and demand that I cancel my order and place a new one and pay with card. I tell them no I cannot as I only have cash and they continue pressing saying to cancel and pay with card. Each time they’ve done this they take well over 30 mins to call which by then the order should be cooked and ready to be delivered. Their reason for demanding card payment is that their money delivery man “isn’t working today”, but I have had exact cash each time so all they need to do is deliver the order, take the cash and leave; no change, or thinking, required. Absolute stuff around and considering all the other bad reviews, not a surprise. I don’t understand how one place can have so many bad reviews and still be running. Trash on every account."

"Today I ordered 3 take away pizzas n 3 sides and I have to say TERRIBLE!!! From me walking in to pick up the order till my leaving experience. So I walked in n I was so happy n said HELLO to a dead beat. The girl that wasn’t even at the counter n I had to ring the bell for service and when she walked out I said HELLO no greeting from her part was received. Then because I ordered sauces n garlic bread as well I asked if she could give me a bag, no response n all she did was grabbed the sauces n chucked them in with the garlic bread! I just looked at her and thought how rude. No farewell given n I just left! When I got home the 3 pizzas were dried, no sauce n all the toppings were disgusting!!! I took some pics but it doesn’t really make any judgement on how disgusting everything was. Never again.. I was craving the stuffed crust pizza so much n I did not enjoy any of it. The only good thing about this whole order was the garlic bread. It will be nice if they could redeem themselves and maybe get staff that actually are happy to work there n not look miserable n be rude to customers!! Also contacted the “CUSTOMER SERVICE HOTLINE” as advised on the above response but no one knew what the hell was going on. Apparently they can’t see the reviews. Then the person that answered the phone (Angel) I think he said, asked me why I was calling and what I wanted to happen!!! I was that angry by that moment that I asked for a REFUND! So he said I’ll have to transfer you to the store. Then a girl answered the phone with HELLO, no manners whatsoever n I just said to her can I speak to a manger in which replied by saying yes that’s me with a different tonne of voice. I had to explained everything again as she had no idea about the review n after I spent time telling her, she’s like I’ll get the store manager to give you a call. Then I said didn’t you say you were the manager n SILENCE!!! I wish I could be contacted as I left my number with them and YES I would like a refund for the appalling service I have been given from “PIZZA HUT” 2 days n no calls yet!! Clearly there’s 0 care factor!!!"

"i ordered 3 Pizza + 3 side. it delivered and dough is undercooked. can't eat the under cooked pizza. Tried to call the shop. And not pick up the call"

"Wowee this location is busy! Fair warning the parking lot can be a gong show. Staff were overwhelmed, organisation wasn't the greatest. There were delays in orders. There's several things that can and should be done to improve the system of getting pizzas in boxes and into the hands of patrons. No complaints with my order, I ate mine promptly after it was made. Toppings were fresh and pizza was hot Recommendation : Traditional base, extra tomato sauce, add the Oregano - makes for a much better pizza. The pie isn't as thick, so you get better heat distribution across the pizza, and the cheese melts so much better. The pan base is too thick, and it either feels warm, or moist because of the toppings - not a fan. Go traditional and try it out. Update : Easily the best pizza hut I've been as the problem is other locations don't seem to have hot enough ovens. My pizzas are always really hot, with the cheese deliciously melted. Update 2: Pizza hut app screwed up my order. Don't know what happened. Changed my order entirely. Not the staffs fault. Spoke to staff as soon as I realised and they helped there they can. Still a good reliable team when they're not being run off their feet Update 3: This time, I made the mistake of ordering original pan for my pizzas, but the manager knows my order and changed the crust on all my pizzas knowing something was up. Went in expecting to eat the original pan pizza, but was elated to see the manager changed the pizza order. This is the beauty of being a regular patron. Love the staff."