Jack Dylan Jewellers Shop Street, Westport, County Mayo

"I recently visited Jack Dylan Jewelers with my partner to have a ring resized. A Jeweler closer to where I live had refused to resize it previously claiming it was too risky due to the position of diamonds on the band. From the moment we walked in the door of Jack Dylan's the staff were warm, welcoming and very knowledgeable about the process, in particular Sean who we were dealing with. He was very confident it could be resized but would double check with the goldsmith whom he claimed was excellent. In the case it could not he gave us numerous other options that they could do to ensure the ring would fit better on my finger. Not only was the ring resized but the craftsmanship and attention to detail was exceptional. I couldn't have asked for it to turn out any better. Overall we would highly recommend Jack Dylan Jeweler's to anyone who is looking for and trying to create high quality pieces of Jewelry. Their dedication to customer satisfaction sets them apart from other jewelers & both my partner and I will most certainly be returning customers in the future. Gillian"

"Jack Dylan Jewellers does superb repair work, promptly and at a reasonable cost. Owners and staff are professional, knowledgeable and courteous. The jewellery offerings are well worth a visit!"

"Absolutely fantastic service, beautiful piece of jewellery, Absolutely thrilled. Staff are so lovely and helpful always. Will be back"

"Dishonest business with rude staff If you are considering going to Jack Dylans in Westport for a ring re-sizing, reconsider! We went to get a plain gold wedding band re-sized and after 4 revisits the size still was not correct. Each time we paid for re-sizing without complaining thinking it was part of the process. It would do this business good to re-train on ring re-sizing and customer service. Their customer service stops after a smile, after that they are tactless, unhelpful and if you dare question the price increase after your fourth re-size you are in for a mouthful from the aggressive older male that works there. The first three times, we were charged 29.95 euro per re-sizing. From the first re-sizing we asked to keep any gold that was removed as we were sizing a ring down and wanted to keep it in case we needed to size up. Well, we did need to re-size up and the next three times, our own original piece of gold was used. When I went to pay the fourth time, the price went up from 29.95 to 49.95... that is a 65% increase over 2 weeks! When I politely questioned this, the lady at the counter told me the “price of gold has gone up” but when I replied that our own gold was used, she didn’t know why and so went over to the man at the counter who beckoned me over. He was extremely rude straight away and accused me of “causing an issue”. It was well within reason to question this increase. When he repeated the gold price excuse and I informed him our own gold was used, he then shifted the reason to “well that’s what you get when the jeweller is paid 75 euro an hour” - so which terrible excuse for this dishonest business practice is correct? In addition to the blatant price gouging they could not answer for, this mans attitude was argumentative and unreasonable. It’s as if he expects customers to complain, so perhaps this is a regularly occurring issue there? Realising this was going nowhere, I politely paid the extortionate price and left. My partner, upon hearing about my treatment, returned to the store to request a refund of the price difference, but he didn’t even get to requesting a refund as the rude man was again, very argumentative and defensive right away and threw out more random excuses about the price hike. He was more interested in arguing that his staff did size the ring correctly but we picked the wrong size even though on one occasion it had been him who sized the ring and we went with his recommendation. This business has no accountability and absolutely zero customer care. Even IF you gave your jeweller a raise, in this case wouldn’t you absorb the additional 20 euro in the interests of a good customer experience? All around this business doesn’t deserve your custom, go elsewhere where you will be respected as a money paying customer and where you will be treated much better. As long term residents of Westport its very sad to see such a prominent town centre business treat people so badly. We will be making sure to recommend elsewhere to all our friends and the Competition and Consumer Protection Commission (CCPC) have been informed of this dishonest practice."