Tesco Superstore Headford Road, Galway, County Galway

"I would like to share my experience of a situation that happened yesterday at your shop in galway knocknacarra ...the shop is open until 10 pm, I was in the shop at 9 52 to do some shopping and I asked the self service guy for cigarettes... I got the answer that it is closed...it's 9 55pm I asked again for cigarettes because it's before 10 pm I got the same answer, the third time I asked for cigarettes this boy gracefully went dissatisfied to get them for me but some girl with dark hair came up with a nose piercing telling me that I was rude even though I used the word please every time I felt like it was some kind of favor and that if she wants to she won't sell them to me, I will add that shaking her head or eyes and doing favors is rather not appropriate in a situation that I buy there every day and buy in your store since this store has been open here .... I asked the girl for her name because I wanted to make a complaint, the girl covered her hand name badge didn't say her name turned and left...really? I myself have been working in retail for 12 years and something like this is an abstract situation for me, if it says that the store is open until 10 am, I can shop until 10 am... I am very disgusted with the situation and I believe that for such a large company it was very poor customer service and even terrible"

"Tesco Superstore on Headford Road in Galway is a great place to get all your grocery shopping done. The store is spacious and well-organized, with a wide range of products available at reasonable prices. The staff are friendly and helpful, and the store is always clean and well-maintained. They also offer a variety of services, such as a bakery, deli, and pharmacy, making it a convenient one-stop-shop for all your needs. The car park is also large and well-lit, making parking easy and safe."

"We have received one of the best customer service today in this Tesco. Thank you to the young gentleman at the customer service desk. He got out of his way to provide us with an above and beyond service on our refund request. We really appreciate what you have done for us."

"Great place to get essential items for food, hygiene, toiletries and some decent homeware. They've good a good selection of bakery products!! Opening hours are helpful. I've found most of the staff to be courteous and helpful while there's one or two who may not understand customer service as well. On one occasion this young guy at the till scanned the items rashly whether it was eggs or glass bottles, to the point where we had to literally catch the items before it dashed at the end of the till."