Lee Travel Limited Pembroke Street, Cork, County Cork T12 W7YP

"Fantastic service. A big thank you to Mary for her kindness and help."

"Louise was super patient and helpful with my older parents who needed help with their flights and travel. She was kind and informative. I would recommend her any day. Thanks Louise!"

"I rarely if ever write a review - but I am compelled to write a NEGATIVE review on Lee Travel. I visited the shop last Wednesday 1st February to book flights to Australia. I spent a good period of time explaining my dates, that I wanted to fly out of Cork etc. I was also inquiring about a possible upgrade. The person Joanne, told me she would get back to me next day with necessary information. Next day, NOTHING, phoned her, told she was out of office for the day. The person I spoke to told me she would check on my query & get back - NO RESPONSE BACK. Eventually an email on 3rd February from Joanne to say that she had been busy, & that every time she went to deal with my issue, she found her phone would ring, or an email would need dealing with!! To make matters worse her email to me did not address my query at all. Phoned her today, but she is not in office. Spoke to another person LIsa, who said she would deal properly with my query - still no response from her, & it is now 3.30pm! In exasperation I phoned Bernard Travel instead, dealt with a person called Laura - her efficiency & professionalism just exemplary!! Suffice to say, I have now my flight to Australia booked through Bernard Travel. It took, a small amount of time, and still waiting 1 WEEK later to hear back from LEE TRAVEL I have also phoned & complained to manager at Lee Travel Trust me, that this is a very true review (though not my real name, Lee travel do have my name & know I am writing this review) - do NOT waste your time dealing with these people. Simply dreadful!! Customer service & professionalism NIL"

"I am absolutely appalled by the awful service I encountered with Lee Travel. I wouldn’t recommend Lee Travel to anyone. I had to wait 24 weeks for a refund of over €1600 which was meant to take max 10 weeks. The service was awful , I was in contact with multiple members of staff over the phone or through email at least 3 times a week for 14 weeks after the 10 week period was up trying to get my refund. I was told endless times that I would have my money back within a couple of days which never happened. My emails were ignored and often phone calls not answered. If I didn’t constantly ring and email demanding my money back I would have never received it , we had to go as fair as threatening the small claims court and getting on to a lawyer. The service was horrific and I will never ever book anything with Lee Travel again."

"Finally got money back from holiday cancelled 24 weeks ago after having to chase it up, constantly call, email and threaten legal action. Horrible way to treat people, was constantly fobbed off and given excuses as to why the money hadn’t been refunded, was very very stressful. Very poor service, no regard for their customers, would give zero stars if I could. Clearly have a reputation for not refunding people judging from other reviews… wouldn’t recommend to anyone"