Spratts Veterinary Clinic Church Street, Mitchelstown, County Cork

"So professional, yet warm and extremely accommodating. Thank you for looking after our Otis. Forever grateful."

"Went here to get two 16 year old dogs nails cut and from the minute I rang the whole experience was a great disappointment. The receptionist was rude on the phone and even worse in person. a young male veterinary nurse meet us and we were brought into the room. He proceeded to cut one dogs nail’s while my 19 year old daughter held the dog but he was cutting her nails so short and quick that the dog was stressed out and my daughter was nearly in tears watching what he did to her dog. He bled several toes on each paw and had to apply some kind of powder to stop the bleeding while my daughter is holding her. He then informed us that the powder can stain clothes which was a bit late telling us after the fact.The second dog is very nervous and I put a muzzle on him and I told the nurse to take it easy and not take so much off. He wasn’t as bad with the second dog but he should know how to cut nails. He said that he wouldn’t see the vain because her nails are black. Was charged €30 for 5 min job and two very stressed dogs.I wouldn’t bring another animal to this place I was only stuck because my groomer is away."

"Very Happy with Spratts. They looked after my cat so well in the cattery and very good price Thankyou again"

"We left our two kittens in the care of Spratts over Christmas – from Friday to Wednesday. We were told we could not get them back earlier (Monday or Tuesday) as there would be only a vet “in and out”. I dropped the kittens off and the receptionist was very dismissive, cold and rude – I said hello to her twice and she did not answer me either time, just looked at me. She had also been very abrupt on the telephone when I booked them in. We agreed on the phone the cost was €10 per cat per night which would be €100. When my wife collected them on the Wednesday a young staff member asked for €240 as she didn’t know how long they were there but then asked for €110. They did not require proof of vaccination (both are vaccinated). Our youngest kitten came out without his collar and tag which they claimed they could not find due to “too many cats” – if our two kittens were in one unit I don’t understand this. We also didn’t get the two toys we brought with them back. Between toys and collar with tag this was about €40 we were out. Neither my wife or I were offered to see where the cats would be staying which I found very unusual. My wife collected them and they were brought to her in the carry unit and she didn’t see them until she was in the car when she discovered the older kitten had tufts of fur missing from her scalp. She went into the vet who diagnosed ringworm and didn’t charge for the consultation just the cream. An opinion given was that the stress of the cattery may have caused this. At home, both ate a lot and drank a lot and were jumpy and appeared exhausted as they slept more than cats do for a few days. I rang up to see if the collar had been found before we bought a new one and I was informed they could not find it. I don’t understand how it could be lost if they were in a unit together. If there would be no staff there and only a vet “in and out” did this imply the cats were on automatic dry food feeders and had no human contact? As we could not see the area these questions are unanswered. Our male cat seems okay but our female is taking a lot more tlc to recover. Overall we are out an extra €67.50 (extra €10 accommodation, loss of €40 on collar, tag and toys and €17.50 for ointment). We will not be using this facility again."

"Filip is great and really good with my 2 dogs. I have always been able to get any appointment quickly"