Focus Counselling Services (Hull) Ltd 18 Kingston Square, Kingston upon Hull, Hull HU2 8DH

"After the initial appointment went well I was unwell and missed my second appointment. I called to rearrange it and was given a new telephone appointment time. No one called me for this appointment and no contact to tell me why. Now nearly 3 weeks later I've still had no contact from focus counselling regarding why or for another appointment."

"Jenna, I had for my counselling was amazing. She was so supportive and listened to me. I never felt silly explaining the small things that was bothering me, I was always able to openly discuss things and felt safe doing so. Answering the phone to someone to talk has always been really hard for me but I felt comfortable with Jenna and I’m so glad I did answer the phone for my first session. I still need more help which is in the process, but I’ve had counselling previously once or twice before and I’ve got to say Focus has been the best and I would only ever go back there and to the same counsellor. Even the receptionists are so lovely and helpful when you call. Would highly recommend them. Thank you so much"

"Just finished my sessions. My therapist was brilliant. Listened. Talked things through with me. Never judged me. Got me this far with my bereavment. And other stuff. I need more help. I want her to be the one to help further. So im gonna go back to lets talk and go back with focus. I would recommend them"

"I have been attending Focus Counselling for the past 6-7 weeks! I have always had a great experience with this service and would recommend it to anyone that needs a little helping hand with stress and anxiety management and techniques. The admin staff have been nothing but polite and caring and the counselling service has been great! They've really helped me!"

"I absolutely adore the women that I have my counselling with, she's an absolute angel. Unfortunately I have had two runs in with this company over the same issue. I have auditory processing disorder - which means I struggle with things most people find easy. This includes basic English, listening to two sounds at once and understanding basic directions ect. I haven't been with these for long, always came to every appointment and was always super early as I needed to plan my direction I go as I struggle finding places. First day I spoke about myself and mention I have APD but didn't really go into detail. After the first few weeks I arrive at Focus Concelling and find a note tapped to the door saying it has moved for the day and go to too a different address. I find situations like that extremely stressful as there is absolutely no chance of ever finding somewhere else without a week's planning (I tried ringing the office but no one answered but I guess they weren't at the office) my mother left a voicemail to say I wouldn't be attending and explained my issue and they rang me back the following week so I explained AGAIN over the phone which they seemed extremely sorry about and said if anything changes they will notify me as soon as possible so I can plan my route. The women I see also seemed extremely sorry and promised me the same thing. I arrive at the office and low and behold there's a note tapped to the wall telling to go to a different address.. no text message or phone call before had to explain just a note on the wall. I find this absolutely mind blowing how they cannot take inconsideration of the people they see and the issues we have. I'm actually heart broken because I see this place as somewhere to go for help, not to give me more stess and anxiety."