Hydropool Hampshire Hot Tubs & Swim Spas London Road, Hilsea, Portsmouth PO2 9RR

"The sales process was seamless and fully in keeping with their glossy brand. 3 years later the gloss has well and truly worn away to expose some of the worst customer service I have ever experienced. Within the three year warranty period the main pump and blower need replacing. Hydropool can only offer a service engineer visit 4 weeks after the call ( A local company diagnosed the problems within 24 hours). They then cancelled the appointment, which I found out when they didn’t appear!. They have no U.K. stock of the pump and have 29 on back order with Canada! 29 customers being let down. Within 5 mins I located a U.K. stockist with 48 of these in stock, but no, Hydropool would prefer you to suffer and not use the hot tub rather than sourcing the pumps this way! The pump price was also 50% of their list price. If you are considering buying a hot tub from Hydropool, be aware of this total lack of care or concern for their customers when things go wrong!"

"John in the Portsmouth office was very knowledgeable and helpful so we could make the right choice for us. Scott in the office was very good with his customer care making sure to keep me updated about the delivery and installation of my hottub. All round food service from everyone."

"We have had one of their hot tubs for about 2 years now and we love it. We go in it as often as we can whatever the weather. They are always extremely knowledgeable about their products and helpful in anyway that they can to assist you or answer your queries. I would always highly recommend them."

", I was very pleased with the service. Until the day before delivery. I had know phone call to tall me it was definitely being delivered the next day. I try phoning but know answer. I got throw the next day. And was told that it would be here this afternoon. They would phone before coming. No phone calls just arrived an hour earlier. So it was good job we where in. The men that delivered the hot tub where very good"

"Fantastic fast and helpful advice received from John Holman at Hydropool Portsmouth. Loving my spa and have to say that it is the best life purchase ever made! These guys know their products and their follow on care is always appreciated. Thank you."