Pompey Health & Fitness Club 442 Copnor Road, Hilsea, Portsmouth PO3 5EW

"Took my son to his first swimming lesson on 25th Feb, receptionist was very efficient and friendly and facilities were very new and clean. The swimming teacher was also very friendly and my son warmed to her immediately which is saying something for him! Overall it was a very positive experience of a very lovely leisure centre."

"AVOID AT ALL COSTS. Worst experience I've ever had at a health center. I was mis-sold a membership as I was told the facilities could accommodate my medical/disability needs. When attending the the class. It was not suitable and didnt support my medical needs as promised and i was unable to use the facilities. I was given false information. I was then treatened that I had to make the monthly payments even though they admitted the membership was mis-sold. Very dishonest company. They even threatened that if i didnt pay they would send a debt collecting agency to recover costs. There are far better health centers to join in portsmouth as ive now discovered that are honest and helpful without the rude threatening staff that has better facilities that can accomadate disabilities and are much cheaper. I recommend going anywhere but Pompey Health and Fitness center. AVOID AT ALL COSTS."

"I often use the swimming pool at the club and I love them! The pool is warm and kept to a very high standard. The changing rooms are always spotless and the staff are very helpful and friendly! They offer great classes for children learning to swim also. Would highly recommend"

"I would like to mention that this gym is by far the best gym to go to and the staff there are also exceptional. I would particularly like to mention that Julia one of the staff members who is a lifeguard was very kind and helpful, was very approachable in a situation and helped and assisted me with whatever I asked her for promptly. I would definitely give her a five star review."

"I have been at this gym (when it was Roko) for over a year and just cancelled my membership. It was a good gym, very underwhelming classes but overall nothing to complain about. They just underwent a refurbishment of the gym and the customer service during this month of closure has been absolutely shocking. They tried to charge a £5 fee to suspend my membership when it was closed, to which I sent several emails protesting against and were all ignored, instead responded to with generic blanket emails which weren’t even relevant to what I’d been saying. They did at least not charge me that, however I have since also sent emails about cancelling my membership since I wasn’t happy about the customer service, which also were ignored and answered with generic irrelevant replies! The lack of response and customer service has been really shocking and everyone I know who attends is having a similar experience, you expect more considering the cost of this gym. It’s unprofessional."