Extreme Adventure Races 773 Spring Bank West, Kingston upon Hull, Hull HU5 5BA

"I ordered a pair of Buffalo mitts as a Christmas present. They were too small so I returned them and asked how much the p&p would be to post a medium sized pair in exchange, but got no reply. I also sent an email but received no reply. The gloves were for my daughter so I asked her to contact the vendor. She received an evasive answer saying that Royal Mail might have delivered them to the address next door. I do not find this explanation credible in the absence of any reply from the vendor. Another reviewer had the same experience. Do not buy from this vendor. UPDATE 1st March 2023: The reason why the company was not informed for 27 days is because you did not acknowledge my email dated 28th December 2022 11:37 asking for an exchange. I sent this email the day before the mittens were posted. Had you replied to my email, you could have told me that they had not arrived and I could have asked Royal Mail to investigate where they had been delivered and I would have accepted the loss. It has taken the company 8 weeks to reply to me although they did reply to my daughter on Facebook, asking what the tracking number was and saying that sometimes deliveries are left at the old people's home or garage next door. No more was heard until I emailed a different address that I found on PayPal 3 days ago. I received a reply last night, which has since been redacted, accepting no liability but offering to credit the cost of the mittens against another purchase from the website. The bottom line is that I emailed the company on 28th December asking for an exchange. The company has not explained why this email was not acknowledged."

"Bought many items from Extreme Adventure races over the years, happy to recommend them"

"Initial thoughts great. Price beat everyone out there. Items posted and tracked with Royal mail (2 day delivery) I had a concern about my postage details and wanted to contact them. There was no queue on their phone line, the chap that answered was both knowledgeable and very helpful. Really great service I'm looking forward to receiving my new trail shoes and giving them a go. Would definitely use this vendor again"

"Have competed in the Fire and Ice Ultra and have to say it was one of the best races of my life. When I realised I was missing some kit just a few days before the race they were able to send it to me next day delivery so I had it in time for the race!"

"Items bought posted quickly, and happy with quality. However, sent one back and still no refund to be seen 4 months later. No response to web form or email and no-one picks up the phone. Avoid this company."