Bronx Clothing Kingston upon Hull, Hull HU1 3QT

"Great service. Walked in wanting Levi's, walked out with the right fitting pair. Guy called Jack really looked after me. Definitely be back!"

"My husband bought a pair of Levi`s in October. On Christmas Day we noticed that they had developed very bad fraying on the back near both pockets. On 27.12.22 we went back into the store and requested a replacement pair. Which under the Sale of Goods Act we were entitled to as they had become damaged through no fault of our own. The jeans had been worn 8 times and washed twice. The manager refused to do an exchange, saying instead he would need to contact Levi`s directly. He then said that it was because Levi`s were not made as they used to be and that it must have been the way my husband was wearing them !!!! To say we were frustrated was an understatement. Ama the owner took photographs and said he would contact Levi`s in the new year. I wasn`t happy about it but as one of the staff members had decided to then wade in and be rude , we felt the best option was to leave. I contacted Levi`s myself with all of the information and photo`s, I also emailed Ama at Bronx and send a signed for and recorded letter. I gave a time when I expected reply. I also contacted Citizens Advice who pass all the details onto Trading Standards, who are still looking into how Bronx operate. I did get a response towards the end of January from Ama offering a refund of £44.00. After taking some good legal advise we refused and responded, by email. The next day we received by DPD a replacement pair of jeans. We also received directly from Levi`s a voucher for the same cost as the Jeans, as they were so disgusted at out treatment. To anyone in a similar situation do not give up. Keep your receipt or proof of purchase. Email and send recorded letters. Give a clear date on when you want a response. Send the manufacturer an email as well, name and shame the shop. They in this instance were bringing Levi`s name in to disrepute. Contact Citizens Advice/ Trading Standards. Read up on your rights and the Sales of Goods Act. Stop unscrupulous Shop Owners bullying you when they are quick to take your money."

"Service in store is always amazing always very welcoming. Sort good prices best store in hull."

"Absolutely appalling do not buy items from here bought a tshirt two days ago the stitching has come undone all marked refused to replace it saying it was not from their store will be contacting trading standards rude arrogant staff Absolutely disgusting"

"Purchased an item on Wednesday 16/1/2022 . Was half price in sale and paid close to £50 for it. After wearing it for a couple of days has already started to bobble which I understand to be caused by poor quality materials. Lots of cash for little in return, which I will not be doing."