Poppy Residential Hessle HU13 0LH

"After an extremely traumatic and abrasive move back to Hull from Ireland after 13 years I found a property on Poppy residential. Being in between jobs and lacking some original documentation (that was in Dublin) the staff were extremely empathetic and helpful. I can say that after building a rapport with Amy (an employee) she went well above and beyond her duties to ensure that I secured the apartment. This young lady is an asset to the company and all staff I dealt with were pleasurable. I’ve no doubt other companies would’ve turned me away and I’d be couch surfing by now. Well done to Amy and staff. Dan"

"Poppy Residential have managed our apartments for the past ten years and they have always been professional, helpful and friendly. If access is required to properties for maintenance purposes, permission is always sought in advance from tenants as whilst it is not their property is it their home. Any issues found are always dealt with quickly and efficiently by accredited trades people. We have no reservation in highly recommending them"

"I was a tenant with Poppy and I then went on to buy the house I was living in and I could not have done so if it wasn't for the help and guidance in communicating with the seller of the property through Poppy. Amy Towse in particular was extremely helpful and very responsive via telephone and email. Cannot recommend the Poppy Team and Amy enough. Thank you for assisting in getting me on the property ladder.... All the best to you all :) x"

"Poppy Residential deserves 0 stars, to be completely honest. They don't respond to emails regarding issues with the property or in response to getting your deposit back, the girls in the office have very little knowledge of the properties and are totally unhelpful. I received the keys to my property last year and to my surprise it was filthy, and they had listed the property as being professionally cleaned before I had arrived on the inventory. The dishwasher was broken for 8 months despite numerous emails and calls made to the estate agents, and I was informed by the repairs company that they actually knew it was broken before I had moved into the property, and left it that way. What really came as a kick in the teeth is that they then tried to charge me over £100 for cleaning services once I had vacated my property, which I have photo evidence of being clean and in a much better condition than I had received it.They are highly unreliable and unprofessional, and I would actively discourage any tenants from using their services."