Smartdriverclub Insurance Western Road, Cosham, Portsmouth PO6 3EN

"Appalling service from the start. Kept saying the tracker didn't work so cancelled my insurance then tried to charge me. Still have all emails incase they take me to court as they threaten had a crash with proof not my fault and never paid out. Rude employers and apparently beer a manager. NEVER WILL I USE OR RECOMEND. really stressful company"

"The worst experience I've ever had, both customer service and with an insurance company. My car broke down three weeks ago, so my smart driver plug had to be unplugged by the RAC to run diagnostics, it was then plugged back in and unplugged again by the garage, who couldn't fix the problem so I went elsewhere, unplugged again.. Anyway this company emailed me threatening to cancel my insurance due to the plug being unplugged twice, I responded informing them that this was due to the fact I broke down and the car was in the garage being fixed, having diagnostics etc... no issue then. I then receive a letter stating that they was again, cancelling my insurance because of the unplugging, at this point I tried calling to explain the issue (I was on hold for well over an hour, on three occasions, I doubt I'll get the cover of my phone bill back either), even though common sense would suggest my car was still being fixed.. but no not to these. They stated in the letter that if the plug was put back in before the 7days notification was up, my cover would continue.. it was plugged back in properly on day 5, by myself when i collected my car, so I thought nothing of it. 8pm last night comes, another new email completely revoking my insurance, i called them today and coincidently finally got through to somebody.. who was as much use as a chocolate fireguard. They apparently can't stop the cancellation even though it wasn't my fault, I informed them the car was being fixed, and yet they still happily took their DD from me.. leaving me too skint to reinsure my car, to be able to get to work!!! Oh and now they have stopped my access to the APP so that I can access my documents, to prove my NCD elsewhere. Avoid!!!"

"Avoid - By far the worst company I have ever used in any sector. Do not acknowledge emails never respond and almost impossible to get through to. 13 calls and over 9 hours on hold across a 3 week period has left me still unable to resolve an issue when they issued a cancellation instruction to my policy.The cancellation was due to the finance company who required a proof of ID even though the policy had been live for 4 months and no payments had been missed. It took me 2 weeks to learn that following an automated notification through the app and even after submitting the requested information as instructed.........nothing. Policy now cancelled, no response to subsequent complaint and company asking for £160 in fees. In summary they instructed the cancellation, we tried to engage and had the info they wanted and sent it in.....nothing but a series of automated notifications until cancellation. Raised a complaint on the back of this and again ........ Nothing. Also had similar issues with kit and app as per other reviews at the outset of the policy. This company is not fit to trade and should be reported to trading standards / financial ombudsman etc."

"If I’d read reviews first I wouldn’t have insurance with this company!! So annoying. They keeps telling me that I unplugged black box but I never ever do that and it’s linked with Bluetooth so they’ll know anyway where I’m and where’s the car. After the 3rd times of they said I unplugged it then I rang up to explain all that and asked “do I have to do anything or do you guys need to send me a new box as it might become lose” then he said no, I don’t have to do anything But a week after I’ve received a letter of cancellation my insurance because I’ve been unplugged it for the 5th times!!!!! Then they need to charge me for cancellation fee too! Really unhappy about it! Have no claims bonus with another company for 4 years but been with this company just few months and have cancellation from it!!!"

"If I could I wouldn’t even give this awful company 1 start! Avoid them at all cost, they are unprofessional, rude and will do everything to rip you off for money. This is my experience with them: I have recently purchase a black box insurance ( which I previously had with admiral and there was no problem). I was unable to connect the smart plugthat they sent to me as my v12 doesn’t work properly so I have decided to cancel my policy. Upon my cancellation I was informed that I will receive a letter with a breakdown of my refund within 7-10 working days. I have not heard anything!! I then had to call to find out what is the status of my refund and was told by one of the colleague that’s she will investigate this and give me a call back. Of course no one called me so I have called again and was told the same thing. It’s now been over 2 weeks and there’s no money to be seen!!"