V12 Sports and Classics Stoke Stoke-on-trent ST3 7PG

"Well what can I say! We paid a deposit last weekend on my daughters first car. She was so excited and so was I. We made an appointment to view and buy the car today in their Nelson branch. We drove over 60 miles to be told the vehicle wasn’t there, even though I had a confirmation message about my appointment. I even rang in the week to check it was there only to be told yes, it’s actually on a transporter as we speak on it’s way to Nelson (from Hinckley Head Office)! So I rang head office twice whilst I sat in Nelson showroom to be told somebody would call me back. Neither did. Appalling customer service not to mention the disappointment in my daughter! We have even paid to insure the car so that was another £65 wasted. Steer Clear of this company!! I must say the staff at Nelson were actually very apologetic but it was out of their hands. The company deals with the public from a call centre so they haven’t got a clue!! How can they tell me it’s on a transporter when the guy at Nelson told me they didn’t even have one! Disgusting !!"

"They are nice, everything is fine until you purchase a vehicle from them. After the purchase is just no chance to talk with them. In the showroom it was presented for me a paint protection package with inside impermeability protection as well. The presentation was just wow, I was saying I need this, I have 2 kids so is perfect. I paid £300 for it and they did it in 15 minutes the whole car, inside and outside!!!! Ridiculous!!! Of course, I made a complain but I still can't reach them because nothing what they showed me in the showroom is absolutely not applicable on my car. I poured water on the seats and in seconds all the water goes inside the chair. Outside is a same, no protector at all!!! I still want my money back. 0 costumer service 0 after sales service 0 care for the client *Edited from 1 to 5 stars* 5 stars because I get my money back, fast."

"Appalling after sales service! I bought a vehicle in May and immediately spotted an issue. Sent by them to one of their recommended garages who diagnosed even more issues. VERY slowly a couple of these things have been rectified but over six months later, one of the issues remains unresolved and now I am getting no response from them. Interestingly, shortly after I bought the car, a review appeared on Trust Pilot from someone with my first name, living in the same part of town as me, and having dealt with the same salesman. I can assure you that I did NOT post that review. I assume their tactic is to make things so difficult that customers eventually give up. Well done V12 - you win! I no longer want anything to do with you. You now have a customer who will NEVER return and will NEVER recommend you to anyone else!"

"Recently bought a used car from Alex here, from start to finish of the test drive to signing for the car was a nice experience. Not pushy or typical of car salesmen. Would definitely recommend"

"I’ve bought 2 cars from V12 in Hinckley and they were both great cars and I was really happy with the ease of buying from V12 so when a car I liked appeared in the Stoke branch I was happy to view it and I bought it. Presentation was as good as ever and the sales staff were great, no pressure, no fuss, exactly as it should be. The fact that the cars are ready to drive away right away is a massive plus for me, nothing worse than agreeing a deal and being made to wait weeks to collect! Maybe it’ll be 4 for 4 when I change again?"