Rowlands Pharmacy Lusher Wem Aston Street, Wem, Shrewsbury SY4 5NY

"I am distraught with tears with how i was treated by the incompetence staff at the "pharmacy" unprofessional doesn't even cover it. I finished early from work to pick up an URGENT prescription from here as sent by the doctor. I turned up at 5 asking for it. There reply was "its not here" you must have it wrong its at the other rowlands pharmacy" so i walked all the way to the docters to go and ask where my prescription was, and very lovely receptionist replied it was sent to THAT pharmacist that i JUST came from it was just awaiting a doctors signature which was done within 2 minutes. by this time it was 5:15. I pretty much ran all the way across town and was 2 minutes away and very relived i phoned the pharmacy to say its been sent and ill be there in under 2 minutes. It was 5:20. And my response was very bluntly were closed. I replied you dont close until 5:30 im only a minute away. The response was we have turned the computers off and the pharmacist is going home. My reply was please can i just come and collect it quickly and the rude woman said go back to the doctors and ask it to be sent to somewhere like boots or tesco. Not im sorry or any hint of empathy. Because of these inconsiderate staff that want to GO HOME EARLY!!! I had walked all the way home in floods of tears because of the side effects of me not having access to my medical can include, hallucinations, severe anxiety, depression ect. I hope you're happy, NEVER trust this pharmacy to have your back or rely on them. Disgusting"

"I visited on morning of Friday 30th April re a repeat prescription and for some advice re a medicine. This was something of an emergency as I had only got my 'order' in to the Prescription Line on Wednesay. Amit the locum Chemist and Pauline could not have been more helpful and quickly made up the prescription while I waited. Thank you so much."

"Had an experience with a very rude member of staff, chatting to another staff member while i waited in line, extremely unhelpful and short/abrupt with me. Some training on customer service is needed! Use the pharmacy alot and all the other staff i have had interactions with have been amazing, unfortunately this one member has let them down."

"Last week I visited this pharmacy in order to buy childrens vitamins. I looked on the shelf and as I could not see what I wanted I waited in line to ask an assistant for help. The woman serving, an older woman, short with dyed reddish hair, was, I felt, rude to the man in front of me. When it was my turn to be served I was curtly asked what I wanted and when I enquired about the medicine saying I couldn't see it on the shelf, was told to go and look on the shelf. She then turned her back on me, walked to the other assistant and they then started talking to a man in the shop. I was furious! I just said well, right, looked at her and turned and started to leave the shop, pointing out how rude she was. I will certainly think twice before I spend my money in that pharmacy and would suggest that the woman in question either goes on a customer care course, or if she really does dislike her job as much as it appeared, then maybe she should consider retiring and letting someone else represent the firm who wants to be of assistance!"