H. Samuel
Hollins Walk, Hampshire RG21 7JY, United Kingdom
About the Business
Welcome to H. Samuel, the premier jewelry store located in the heart of Basingstoke, United Kingdom. Situated at 28 Mayfair Houses, Hollins Walk, our store is a point of interest and an essential establishment for those who love fine jewelry and accessories.
Our store is home to an extensive collection of stunning jewelry pieces that are designed to elevate any look. From dazzling diamond engagement rings to charming charm bracelets, we have something for everyone. Our range includes jewelry for him and her, ensuring that there is something for every occasion and taste.
At H. Samuel, we understand that your jewelry is more than just an accessory; it's a reflection of your personality and style. That's why we take the utmost care and attention to ensure that each and every piece in our collection is meticulously crafted to the highest standards of quality and design.
Our knowledgeable and friendly staff members are always on hand to help you find the perfect piece of jewelry that speaks to your style and personality. We offer a comprehensive range of services, including jewelry repair, engraving, and personalization, making us your one-stop-shop for all your jewelry needs.
Whether you're looking for a special gift for a loved one or a timeless piece of jewelry to add to your collection, H. Samuel is the perfect destination. Visit us today at our Basingstoke store, and experience the unmatched quality and charm of our jewelry pieces.
Photos
Contacts
28 Mayfair Houses, Hollins Walk, Basingstoke RG21 7JY, United Kingdom
Hours open
Monday:
09:30 - 17:30
Tuesday:
09:30 - 17:30
Wednesday:
09:30 - 17:30
Thursday:
09:30 - 17:30
Friday:
09:30 - 17:30
Saturday:
09:30 - 17:30
Sunday:
11:00 - 17:00
Reviews
"Walked in. Stood at the desk for fifteen minutes trying to make eye contact with the staff. Was ignored the whole time. Walked out. Spent my money elsewhere."
"Bought a necklace for my mums 60th. Wasn't a cheap necklace. After the second time wearing it the chain snapped, was only 2 months old. They sent it off and tested it. They told me it was broken forcefully. Absolutely disgusted as I know damn well it wasn't pulled or snapped. It broke as it was repositioned. Now for a necklace to break from being repositioned shows a total lack of quality and shows a fault in the necklace. I have always purchased from H Samuels but after this absolutely disgusting customer service I will never shop with your company again."
"DONT BOTHER GOING HERE GO TO READING If I could put 0 stars I would I took my wedding ring in to get resized and given a price of £41.50 to pay at the end this was not a estimate this was a total price receipt. They took my phone number down wrong so couldn’t get hold of me, after 2 weeks of nothing I called them to check it was done only to find out it hasn’t been touched! They told me ( rather rudely) because it had a pattern in the middle I was going to cost £65.50 the money wasn’t the issue it was more principal they said it was one price then move the goal posts. It also clearly stated on my receipt that I had the pattern on the ring this was clearly a store error one of witch the manager was quick not to take any ownership of! After talking to the Reading manager about the situation she assured me that if I was to bring it to them they would honour the original cost and get it sorted so I would strongly recommend going to Reading for anything as the Basingstoke store doesn’t seem to know what they are doing nor have the people skills to sort the issue there and then Moral of the story is avoid the Basingstoke branch because they are happy to take your money but not happy do do anything to solve issues or repairs and if my word isn’t good enough do what I should have done and check the other Google reviews seems I’m not the only one!"
"I’d give them a decent review if they picked up the phone. Have been trying to get in touch for 3 days and nobody has answered. Well done, your poor customer service communication has lost you a potential transaction of £524.99"
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