Nationwide Crash Repair Centres Ltd Toutley Road, Wokingham RG41 1QN

"From the moment I was contacted by NCRC when I reported an accident to my Motability car I was impressed by the service I received. Someone came from NCRC to collect my car from my home and to leave a replacement with 20 miles on the clock! I was able to track my repair on the website which I found really useful and I had a number of telephone contacts to keep me up to date with progress. I returned the courtesy car to Wokingham myself and was delighted with the standard of the work and the fact my car had been cleaned inside and out. I would have no hesitation in recommending NCRC and would use them even if I was driving a private car."

"Rubbish service had to deal with them through a third parties insurance company after some prat drove into me. Nearly three weeks after the accident and car is still sat on my drive, after calling them everyday and countless promises of a call back noone can be bothered, car was assessed ober a week ago yet assessor still hasnt finished a quote and forwarded it to insurance company. A disgrace."

"Absolutely terrible not happy with this place at all my car looks awful doors not aligned sent back still not right grease and oil on upholstery inside car been back twice,chip in door rivet screws in door not done up hinge on front door scratched avoid!!! Door card damaged windows scratched not taking it back was told by lee if I have it repaired with them they would do the door card as a gesture of good will when they were the ones who damaged it. Had independent inspector out they have found even more wrong with it now I sent them a quote from a 5 star company that would replace all windows and damage they had caused they have said no avoid avoid avoid this company are not registered with with the car motor ombudsman and the business know that would not give this 1 star they try and blackmail you to go with them!!!"

"Would not trust these guys with a Stapler, forget a car. I was scratched by another car, and was instructed by my insurance company that Nationwide would be in touch. This is where I made my first mistake in that I did not read the online reviews. I dropped my car off on a Friday and was contacted by an Engineer who provided an overview of the work required. I had not contact from them for 2 weeks and this is when I started chasing. There are 2 receptionists at this particular branch in Slough, one is helpful and the other one is rude. I was told the car was still waiting for part from another garage and it would be ready next week. For another 2 weeks I was chasing these guys and was told the same response, still waiting and should be ready tomorrow. It took 1 month to do a scratch, I have a feeling these guys hold on to the car until the insurance company pays them - delaying the whole process. Please do yourself a favour and do not use these clowns."

"Terrible, lying, disorganised. My car was kept for a minor repair for three weeks there, and they have returned it to me with just half a bodywork done; one side instead of both!! They have charged me for full, expected repair. After my complaint, they have taken the car back and promised the job done for free as a goodwill gesture. They have called me today saying they are not returning my money but they have not charged me twice as a goodwill gesture instead! Stay away from them if you can."