Autoguard Warranties Ltd Lyon Way, Frimley, Camberley GU16 7ER

"After reading these negative reviews I’m shocked. Surely that’s not the same company that I’ve just had dealings with. Recently bought a new car, so also purchased this extra warranty, to cut a long story short. Something went wrong and was over £900 to fix. I was handed to a wonderful man named Jeff who was an absolute pleasure and reassured me that that’s what they are there for. Nothing was too much trouble. The car was collected and fixed within a few days. Was always kept up-to date with details and was not once asked for a payment of any kind. Cars home save and sound. Jeff, you are a superstar. Couldn’t recommend them enough. Thank you."

"I've never had this sort of insurance. But it came with the vehicle I purchased. 6 months later blown turbo. What a lifesaver Autoguard Warranties paid for my new turbo and some labour costs. Excellent service. Friendly staff helped me all the way. BIG thank you. Definitely purchase again."

"The warranty came with the purchase of the car and lasts for 6 months. My Audi developed an engine management issue which was diagnosed by a German Car Specialist who contacted Autoguard for a approval to carry out the repair and although the full cost was not covered Autoguard did pay about three quarters of the cost and as I had paid the garage directly Autoguard transferred their contribution directly into my bank account within a week of me sending the paperwork through. Excellent service and will definitely consider renewing with Autoguard when my current warranty runs out."

"Can you purchase their warranty package and rest easy knowing that any issues arising from your car would be completely covered?  No.  As with all kinds of warranty companies, you should read the small fine print before purchasing the warranty to make sure you are comfortable with what's covered and what's not.  Now with that out of the way... I am very satisfied with their service.  An issue arose with the heater of my car.  I called up Autoguard, and the representative provided very clear guidance around the process.  I took the car into a garage for repair quotes and (this is very important!) got the garage to briefly discuss with Autoguard on the phone to clarify what exactly is wrong with my car.  It was very quick - didn't take more than 5 minutes. After the call, the Autoguard representative explained to me what is covered and what is not, as well as next steps.  The repairs couldn't be covered in full, but that wasn't a surprise/ disappointment to me as - going back to my point at the beginning - they are just following their fine print and terms which I have read and signed off when I purchased their warranty.  In fact, I felt the reimbursement amount was more than fair based on the fine print.  They also explained to me what documents need to be sent to them after the repairs. I followed their instructions and received reimbursement within TWO business days after I sent them the final invoice.  So really can't complain at all. Would I recommend them? YES, but this is subject to the caveat that each person should do their homework to ensure they are comfortable with the exact coverage they are getting (again, read the fine print!).  If you don't feel their warranty is worth it, don't buy! But overall, the Autoguard representatives I dealt with were all very polite, responsive, helpful and easy to work with.  Again, I received payment within 2 business days so I can't complain!"

"Pleasantly surprised how quick and easy it was to claim for a faulty fuel pump on my Citroen. Call centre staff seem happy to help and patiently explained process, and my claim was settled within 24 hours of submission. Very impressed - would highly recommend."