Reeds Rains Estate Agents Congleton 14 High Street, Congleton CW12 1BD

"Started with the branch manager Tim lying about a property he had sold in the local area, turns out they hadn’t. He then offered us a ‘discount’ on the fee, failing to mention that he wasn’t including the VAT in the number. Then they charged for photos which were pretty terrible and a very difficult photographer to deal with. When it came to showing the house we left instructions to ensure the curtains were opened during viewing as we were away. This didn’t happen and the interested parties had to do this themselves. The agent last showing around couldn’t share any information on the property as they were from the Lettings side of the business. Another appointment the agents didn’t turn up leaving potential buyers stood on the doorstep eventually giving up. Luckily the house sold itself. Reeds Rains Congleton are a great advert for purple bricks!"

"Recently sold our family home via Reeds Rains Hyde. Amazing support from start to finish, professional service throughout. Notably Gaynor was exceptional and always communicated with us on developments even up to the last minute, 4.55pm on a Friday when completion occurred, Gaynor was ready to stay late to process the sale and handover keys - cannot have asked for more."

"Tim, Caroline and Hannah did a great job of securing the sale of our property quickly. No hassle and good communication throughout. Always on the end of the phone if we needed. Tim completed the initial valuation appointment and we didn’t feel pressured at all into making any decisions and everything was on our time which is extremely refreshing based on others in the industry. Caroline did a great job in helping with all the required forms and getting them sent to the right person. The only part of the sale we didn’t particular agree with was paying the initial fee for professional photos that looked no different to other estate agents properties online. Although it included boosting our property to the top of the pages on the internet, we never actually saw our property once online other than Right-move and that was on the 2nd or 3rd page."

"We recently used Reeds Rains in Congleton to sell our house. I wouldn’t usually leave a Google review, but I was asked to do so. We were initially really impressed with Reeds Rains. Katy came to value the house and suggested a pragmatic approach to market our property, which ultimately led to us receiving a very fair price and a quick sale. Katy organised back-to-back viewings for prospective purchasers, where we were able to pop out for a Saturday afternoon whilst a dozen people came to view the property, rather than having viewings spread out over several days. Unfortunately, after we accepted an offer on our property Katy no longer dealt with us as we were passed on to others in the Congleton office and regular communication from Reeds Rains essentially stopped. After months of next to no communication from Reeds Rains, as we approached the point where we were nearing the exchange of contracts, we did begin to receive communication from Reeds Rains. These communications, however, were very pushy and applied pressure on us to exchange contracts as quickly as possible before month end - perhaps motivated by end of month sales bonuses. It felt like Reeds Rains had forgot we were the ones paying for their services, and were acting on our buyer’s behalf. On the day of completion I received a telephone call from Reeds Rains to say that they weren’t sure if we were completing the purchase/sale on that day, despite having confirmed this date with them 10 days beforehand in writing. This placed a great deal of stress on me. Our experience of using Reeds Rains is of two halves. Katy is an asset to the Congleton branch, she was like day and night compared to estate agents from other competing firms that came to provide an initial appraisal/valuation of the property. Unfortunately, the rest of our Reeds Rains experience was very disappointing, and therefore I would not be in a position to recommend Reeds Rains of Congleton to anyone selling a property in the local area."