New Dyce Medical Practice 23A Altonrea Gardens, Dyce, Aberdeen AB21 7NQ

"Critical Care? Good Luck I called Dyce Doctors today due to ongoing worsening symptoms I have been suffering from since late last week. I politely explained my issue and the reception member who took my first call said I sounded terrible, and sounded like i needed help, however when I asked for the duty doctor to me back today to see if they could review my symptoms. The receptionist advised me that wouldn't be possible as there critical care team diary was now full. I was then advised to call 111 at 1430 in the afternoon (when 111 doesn't open until 18:00) If I didn't want to do that i had to call back the next day at 0830 to play the appointment lottery again, where I may or may not be selected to have an appointment via telephone call as they may have overfill from today! 111 where called and explained in full detail the process and to call the doctor back and tell them the duty of care stopped with them, and in their opinion needed seen today by my doctor, but to reiterate the doctor should be making a call available. A second call was then placed with the Dyce doctors (which took 10 mins to be answered) and I was informed again they where "fully booked" and they didn't have a duty of care if they had no appointments then hung up abruptly. I totally appreciate doctors are busy and maybe my needs are not as severe as those already who where lucky to get a lottery call back. Disgraceful practice."

"Been very nice to me . Got a Irish woman doctor can't remember her name .but very thorough and took time ."

"After months of trying to get an appointment. I tryed today econsult has been taken offline, when I call I get the automated message then it cuts me off. I had a heart attack last year that would have been avoidable if the doctors investigated it further I believe they are not even close to fulfilling the legal obligations of a GP when I have no way to contact them."

"My experience with this practice is good. Only once did they respond to me impatiently, that was the receptionist on the phone and yes that shouldn't happen. I spoke to two receptionists in person and they were very nice. Same with a doctor that phoned me once, very nice and upbeat. I use eConsult now and it's the best thing they could do. I feel like I can actually finally sort my health out without hassle!"

"Wow. Just wow. If I could give minus stars I would. Called for an emergency app for my mother who was extremely ill/confused and unable to be left alone. Was met with a huffy receptionist then an extremely obtuse Dr who was argumentative and rude with me for absolutely no reason. I've never spoken to a Dr surgery as unprofessional and lacking in any kind of care in my life. I'm taking her to hospital then she'll be changing GP's asap. I feel bad for their patients, honestly."