Old Aberdeen Medical Practice 12 Sunnybank Road, Aberdeen AB24 3NG

"The reliance on e-consults makes it practically impossible to access health care here! It feels like they want you to find help from literally anywhere else other than the practic, a complete waste of time trying to phone to get help as they just tell you to wait for e-consults to become active again! For somebody that works, and works really weird hours, it has been a nightmare trying to see a doctor for any kind of help. I feel very sorry for anybody who does not have Internet access as I'm sure it's more of a nightmare for them, I personally would find elsewhere to go."

"Since I got pregnant I received excellent care. My midwife and all the staff members have been really kind and supportive. I got all my appointments in time and received good care. Thank you."

"It is an utter disgrace! Especially since it went to tender and has been privatised. It used to be a good practice with supportive GP's, not anymore! I have witnessed first hand how it used to be and how much it has gone downhill. There is no patient care. We are all just numbers. The reception staff are rude, lack any sympathy, humanity, compassion and are so unhelpful. I was spoken to in such a horrible manner, was mocked and was even lied to by staff members. They make so many mistakes with medication, their sheer incompetence is shocking. I have also been denied medication that my consultant prescribed for me by a nurse practitioner ("M") at the practice who thinks he has the authority to over-ride a consultant! I didn't even get an answer as to why they are refusing to prescribe a medication that an expert will.... There are no GP's to see or speak too or nurses (except this one in particular "M", who btw is meant to be helping people with their mental health, which is most definitely not happening), and you are expected to do your own blood pressure in the waiting area behind an old fashioned curtain. I witnessed this and a receptionist tell this student doing her BP, that it was "high" all in public hearing/view! I was told to make a nurse appointment in advance, which I did, to get stitches removed, reception told me they don't have anyone available and I would have to do it myself. It is a travesty! I have left."

"Possibly the worst receptionist I’ve ever dealt with, can’t wait to get you off the phone, is rude, condescending and obviously has no passion for her work. She should not be in the job. Has no interest in helping the public and she must thoroughly enjoys throwing up roadblocks between public and GP. A farce that she is in this position and I would urge the practice to put her under review immediately."

"Moved into the area a few months ago. Compared to my previous GP Practice, this is a huge step down. I struggle to get a meeting to review my medication for a long-term medical condition. (We are already running a month late, and another month of delay is a certainty now.) Receptionists are evasive when discussing any of these issues with me. And I could not arrange even a phone call with the relevant practice nurse. (I no longer even hope that it would be possible to communicate with a doctor. That is just a dream now.) This is the worst I have experienced with the NHS. Zero stars would be the appropriate grade but Google reviews does not offer that option."