Strata Solicitors Ltd Stoke Road, Northampton NN7 3DB

"Utterly incompetent, pointless and time-wasters. Veolia damaged our property over 7 months ago. Have heard nothing from Strata. Every time I chase (about every week to 2 weeks) I am informed the case is being escalated. In despair I asked for the name of head of complaints one Isabel Haynes. They said they take complaints seriously (ha) and she would absolutely ring me back that day 24th March 2023. Still waiting. Avoid this solicitor at all costs."

"AWFUL COMPANY.... A ROYAL MAIL VAN HIT MY FIAT 500 WAY BACK IN SEPTEMBER AND IT IS NOW MARCH AND NO SIGN OF ANY REPAIRS BEING MADE AND NO CONTACT MADE FOR MONTHS DESPITE ME CHASING..."

"Not good, a royal mail van hit mine and they accepted liability but once this company takes over the reigns on Royal Mails behalf the problems begin, they constantly look for ways not to settle the claim you have to pay for the repairs out of your own pocket and once you have done that and send them the receipts they then supposedly pay, trouble is i am still waiting and chasing them up so either they are on some sort of commission to try and get out of paying or are simply really poor at there jobs will give it a couple more days then i will have to start proceedings against them."

"if i could leave 0 stars i would, reading all the other reviews.. its basically the exact same experience ive had. Hit by a royal mail van who drove off.. had witnesses, ring doorbell footage etc etc, 4 months later and they haven't contacted me once.. its just me chasing pointlessly every week and getting nowhere. Awful, awful service"

"A word of warning for anyone who has received a letter from this firm after an accident: They will offer you their services in exchange for you not involving your insurance company. You are under no obligation to accept these services. Their primary responsibility is to their client, which in my case was Royal Mail, and they will seek to reduce costs to their client i.e. they will not be acting in your interests. They were very helpful when they first got in touch but then refused to speak to me once my insurers were involved - even to answer simple questions when they had not responded to my insurers. My claim was handled by Auxillis and they were really great. It took a month for the process in total and 2 weeks for Strata to pay out after Auxillis had sent the engineer's report writing off my vehicle. When chatting to Auxillis one of their customer services agents said they get a lot of people who are hit by firms like Royal Mail, don't want to tell their insurance because they're worried about their premiums going up, so engage with firms like Strata but soon find the value of their vehicle is undercut, courtesy car difficult to arrange etc. I've just added a replacement vehicle to my policy with the no-fault claim on there too and the difference in cost is marginal. Moral of the story, always go through your insurers (or their appointed no-fault claim service like Auxillis) to make sure you get the best deal, especially if the damage is extensive and the car may be written off."