Rawr Express within Primark Reading 116-117 Broad Street, Reading RG1 2BD

"Great service. I always get my eyebrows done here. They are very friendly and it’s really good value for money"

"Staff over there is extremely rude, I use service for ages but I used to go to Windsor store, I have never ever been treated like this. I walked in today and saw big que and ask if I will be served just to hear I am not gonna be served as after the person right before me the lady is going for her break for 30 minutes, which is completely fine and understandable. So I left and decided to come back after 45 minutes, and I did to again heard that this lady just left for her break because she was still serving other customers even thought I was told I'm not gonna be served. The two ladies which were doing nails over there were extremely rude and denied that they told me I'm not gonna be served. I have wasted an hour of my time, being treated like a trash, and all of that for what ? I don't recommend this shop at all, unfortunately for me I have a package with them, hopefully I will be able to cancel it as I am not coming there at all."

"I had the most horrific experience at lashious beauty, I have never experience this before. It was so bad, I had to report to the police station based on racist comments and emotional trauma. After the experience I had, I knew i was never going back and I requested a refund as I had previously paid for block bookings and they said they do not do refunds. So, in addition to a police report, I will be definitely be reaching out to claim my money back. I am not giving out free money after the experience I just had!"

"Horrible service!! I’m appalled. They were really snarky and rude when I went in to my a lash appointment, they kept looking at each other and laughing at me because I didn’t know my phone number by heart (I just got a new phone). We made an appointment for Sunday and they took a 5 pound deposit. Sunday morning I get a call from them which I missed because I was in the shower, I called back after 10 minutes and no one picked up, I called three more times to no answer. I didn’t think much of the missed call thinking that they called to confirm the appointment as most beauty shops do. I went in for my appointment and the store was CLOSED, with no note, nothing even though it says it was open on google. I could not get in touch with anyone which is bizarre because they took a deposit!! I understand that I missed one call but they could have done more to ensure I didn’t waste my time and money going all the way there, they should have called again, texted, sent me and email or even out up a sign saying why they were closed since it was the middle of the day and they took a deposit!! I called them again the next morning to reschedule and after letting my phone ring for a minute they hung up on me. I’m just done at this point, I want a refund for my deposit."

"I’ve been coming to Zuzana to do my nails for a good number of years now and wouldn’t go anywhere else. She’s super professional, does a fantastic job and the chat is great too! People always compliment my nails and I always recommend Zuzana ;-)"