Costa Coffee 116/117 High Street, Winchester SO23 9AS

"I was going to buy a coffee here, but doors were closed without any reason. People were inside, it’s an absurd situation. Thanks to that, I got nice coffee in Starbucks. Highly not recommended that place."

"Coffee & Wrap perfect. Paintwork getting tired. Beginning to become a web cafe. More and more people buying 1 drink and and taking up a table with their laptop's for at least hour and half. Which is really selfish . You need to stop this costa now before it gets out of hand"

"I came to the Winchester High Street Costa with my mother-in-law and toddler as it was my birthday and I got a free treat on the app. I order two drinks and some cake at 16:06. On the app, it said there would be an approximate 5-8 minutes wait. I checked on the order at 16:22 as it had not been made yet and I saw the receipt sitting the counter. I asked if I could be refunded by the store and was told no. I then asked if there was a problem with the order as we had been waiting over 20 minutes for a click and collect order. They said they were busy and I said ok I would try and contact the app for a refund but there wasn't a number to cal. I then came back to get the order since it had been paid for and there was no way to get a refund. At this point, another click and collect customer came and their order was ready. I enquired what time they had placed the order, they said at 16:25. It had taken them only 7 minutes to create that order. After waiting an additional 10 minutes, they said they had thrown away my order and asked what I ordered. I finally got the drinks and cake at 16:44. Honestly, awful experience from a customer service perspective but also from an operations perspective. Not enough staff at the Costa and the staff there are extremely stressed and get upset when you enquire/ask a question. It was a mistake that the order was skipped and thrown away but instead of apologising or explaining, I was met with hostility."

"I like Costa and it is my preferred place. When we visited this one there was stock all over the floor and taking up two tables. There was also no cream for hot chocolates or gingerbread lattes despite having just opened for the day. The drinks were quite nice and the table we did get was good."

"Lovely experience, Baristas were very social and kind. Crowded but they managed to do their job superbly. Atmosphere was chill and the radio was on a comfortable volume. Great selection of both food and drink, usually dissatisfied with Costas but this one was a very nice experience overall. No complaints and if the higher-ups see this, give the staff (especially the short black lady and the tall young white guy) a raise because they deserve it."