Running Form Burton upon Trent, Burton-on-trent DE14 2LS

"I visited Running Form on Saturday and they couldn't have been more helpful. From start to finish they were brilliant, I tried on 6 pairs of trainers and was fitted with the perfect pair based on my running technique. I am running the London Marathon in April and they were so helpful in sharing tips and advice for the race, nutrition, recovery - everything! The best running shop around, I highly recommend and will be returning!"

"Regularly go above and beyond. Quality gait analysis, genuinely care and knowledgeable, unlike other places I've visited where they've been unexperienced and just go through the motions. Stayed open late to help me with some new trainers. I'm very fussy, came away with some On running trainers that fixed me up perfectly, and got rid of a couple niggles."

"Very happy with the Asics trainers I purchased yesterday. The gait analysis meant I got shoes that were perfectly suited to my feet, having tried on 6 pairs of all great trainers. The staff member was very informative and friendly. Will be back."

"Had a gait analysis with Matt this morning after some knee pain creeping into training. Really nice lad, knowledgeable and was interesting seeing different support on offer with varying shoe brands. Would recommend and will be using again."

"I can well imagine you get good service in the shop but not if one buys online In the beginning of the year during the Lockdown I bought a pair of Asics running shoes online, costing £120. After trying them on and wearing them in the house a bit, I decided they did not have the absorption required. Running Form supposed to have 30 or 40 day return policy. I sent them back to Running Form and the owner accused me of running in them outside, I said I had not but he insisted I had. He informed me he could never resell them, which I disputed. He sent me some super enlarged photos that revealed every spec. I later enlarged some photos of brand new shoes and got almost the same visual view. This was on a Friday and I rang on the Saturday, and I spoke to spoke an assistant about it, and I remembered while talking to him that I had run outside in the rain to alert a delivery man that I was at home. Being I am an honest guy I thought this would create understanding. I informed the assisstant I would talk to the owner on Monday. I spoke to the owner on Monday and he was totally uncooperative and and not only would he offer a return, he tried to get me to pay for postage to return them. Anyway eventually he returned them. I got the feeling because it was lockdown he wanted to hold on to every sale he could. I also got the feeling that he was I am right and everyone else is wrong type of guy. I have since showed the shoes to a few runners, and they all said they look like new. I have also asked them if they received them from an online shop would you accept them as new. They all mentioned yes. I have inserted the photos of the shoes below as proof of the good condition they were in. Considering the reply below. The shoes as shown have not been worn but tried for fit.The shoes were returned free after insistence from myself. At no point did I mention wearing them outside except when by accident I ran out to collect a parcel. On their website they mention it is ok to try them in the house. How can one check the fit if one cannot try them in the house, especially with an online purchase"