Clarks 36 Above Bar Street, Southampton SO14 7DR

"Went in to Clarks today to get my son measured for his first shoes. All the staff couldn't have been more helpful. Just simple things like finding somewhere safe i could leave the buggy. It felt like nothing was to much trouble. I was so impressed with the lady who did my sons measurements. Tony talked him through everything she was doing and made us both feel very comfortable. She had great knowledge and helped me make the right decision in shoe for him. Would highly recommend and will definitely be going back."

"We have been buying clarks school shoes for my children since 10 years now. with our recent school shoes purchase for my son who is 4 yrs old for 50£ , the shoes sole came apart in 4 months time. When I asked for an exchange, the lady in ground floor first asked me to get my son saying they have to measure his feet as kids feet may grow up every 3 months. If his feet size increases they wont do anything. If not, there might be a chance. The lady was not humble and I felt like they were trying to get rid of the task. I took my son to the store the following weekend, his feet size has not increased at all. Still they said they cannot exchange as it's been 4 months. They may consider if it's 2 months. The staff member also said if they exchange for us they have to do this to other customers. May be they dont want to cultivate good will behavior may be to their customers. That's what I felt. Also, the lady was rude and didn't respond better when I said" I understand their point , however, 50£ spent on a 4 yr old shoes should have some value." I atleast expected they would try to repair it with glue or something. They did nothing and just declined helping us and all the staff I saw were not at all bothered... Not the manager not even the other ladies. If such a well known brand for footwear doesn't consider about customer's satisfactions, there is no use of buying shoes that are so expensive. Better to try in other brands like next or m&s etc."

"very nice people serve you there."

"Have visited more than once over the school holidays to be measured with the intention of buying. Each sales assistant gave a different sizing (not in line with growth!) 26/8/22, we were served by a young curly haired girl who not only incorrectly measured my child's feet (feet were visibly not flat) but had no sensitivity in dealing with children as well as a disgusting attitude when I didn't make a purchase this time due to availability of desired item. RETHINK YOUR 'SEASONAL STAFF' PLEASE!"

"My daughter and I visited today to get her feet measured and it was a great experience. Both the trainee and the lady training her were exceptional and very thorough in making sure my daughter had perfect fitting shoes. I will definitely visit again."