Lillies Fashion Boutique Southampton SO14 7SJ

"I am a regular customer and everytime I go to Lillies Boutique there is always the latest styles and amazing fashion. The customer service is excellent and the staff are kind, friendly and very helpful. I cannot get enough of this shop. I will be back love it"

"My friend bought a two piece white flares set for £34.99 on Friday. On the receipt it said it’s exchanges only which she was happy to do. When into the shop today in the Marlands at 12:30 and spoke to lady and she claimed it smelt like washing powder. My friend never washed the product. As both of us have recently worked in retail shops, we know that you shouldn’t wash a product and it wouldn’t cross our minds to do so. However under the Consumer Rights act we are eligible for an exchange as stated on the receipt. Have to admit by looking at the reviews this has happened plenty of times! I don’t understand when having the receipt and the item which hasn’t been washed at all we can’t even have an exchange for another product. It’s disgusting. I won’t be coming back to purchase anything again. If I could leave a 0/5 review I would!"

"I’ve come to this store as a black teenager and they’ve accused me of stealing when I was simply putting the dress back to look for another, as I go to ask for a new one to try the lady tells me no you wanted to steal get out of my store causing a massive scene and embarrassing me. Her co worker was very nice however and offered for me to try at this point I’m upset and want to leave. I want an apology in person from the racist woman."

"Absolutely disgusting service from the male owner of this store. My 15 year old sister picked up a top to try on and he took it straight off of her and says to her “this will not fit you, it’s too small”. Implying that she was too large for this particular size 8 top. Making her cry and call me to come and help (baring in mind we were in a rush as the store closed in 20 minutes and she needed an outfit for her birthday dinner this evening) I asked him if she could just try it on as it was the only thing she liked and he continued to argue with me and not let her try it on! Never have I ever come across an employee/owner of a store tell me (being a size 8) that this will not fit me and judging my weight. It’s absolutely disgusting, this is the reason young children are insecure these days, because of rude people like him. Wish I couldn’t give this awful place a star at all!"

"This shop is the worst. Their clothing is very overpriced and tacky, cheap material! I went there a few days ago and the staff were staring through someones changing room. As I was in the changing room one of the staff came into the changing room and give me something, luckily I was still dressed. There’s mirrors above the changing rooms and the camera were reflecting on the mirrors so you could see into the changing rooms."