King Edward Road Surgery King Edward Road, Northampton NN1 5LY

"I’ve been with this surgery since I was born along with rest of my family. They are excellent surgery and touchwood never had any problems with getting appointments. My daughter currently recovering from sepsis and the GP she’s been seeing is outstanding going above and beyond."

"It is imposibble to see the doctor. I do not know if any doctor works at KERS.I believe they use their budget for the online services; Livi and doctorlink etc. At the reseption you can see, if you abuse the staff ...... When you call the surgery listen the introduction, do not take on the stuff. The surgery voice should be "I am here to help, make you and loved one better." Well I feel abused by my GP each visit I make when I listen their angry taped voice and hateful face when I see at their ground. They all let me suffer my ongoing health problems. 2,5 years no help, I went to a private doctor need my medicines to write but still no help. They told my doctor is going to call me on Saturday. No call, no sorry. The next door surgery called The Abington Surgery looks more friendly. Do not make the same mistake I made, be aware and be away.."

"Appalling service. If I could leave a minus 5 stars, I would. Impossible to get a face to face appointment. My grandson is supposed to have fortnightly calls from his doctor but the doctor either rings at a different time to that arranged (he can't take calls at work) or doesn't ring at all. He should have been able to order more meds when he spoke to the doctor but obviously couldn't, so he ran out. He couldn't get through to the surgery for ages and when he eventually did, they said they had no record of him having that medication? How can they have no record of him having medication he has been taking since October? Someone's not doing their job properly. He had to argue with them about it and in the end they prescribed one weeks worth. Nobody should have to battle to get a medication they have been prescribed. He's now only got two days worth left so has been ringing the surgery but nobody is answering. His medication is essential. Someone will end up dying if they don't sort themselves out. Considering the number of negative reviews they have, I think it's time to start making formal complaints."

"This used to be a pretty decent doctors surgery. Now it is abysmal. Rude reception staff making clinical decisions and putting patients lives at risk. Hospital notes, letters regularly lost or not actioned. I wouldn't be surprised if I see a news story at some point in the future about them causing a patients death."

"Saw a Dr Enyi today for the first time. She was amazing because she was so thorough when assessing my problem. She was empathetic, attentive with what I had to say and took the time to explain the best course of action for me. Such a lovely and caring doctor. An asset to King Edward road surgery ! King Edward road surgery in general, has been a great surgery so far - the receptionists are always cheery and helpful. I’ve been with the surgery for about 18 years & I’ve never had any issues so far."