Bupa Dental Care Northampton 41 Billing Road, Northampton NN1 5BA

"I called in via phone and the receptionist did not seem interested at all to help me. She could not care as a patient what I was experiencing. However in the afternoon I decided to walk in to the practice and requested to speak to the practice manager or a senior member of staff. I was introduced to AMIT MISTRY who cared and although he was busy he made time to see me the next day. The level of service received by Amit was exceptional and exceeded my expectations. I would have given it a 1 star if it wasn't for Amit. My opinion is that if some of the reception staff had some level of care for patients over the phone, overall review about this practice would be more than what it's currently on the 3 stars. Kind regards"

"I am an NHS patient at this practice and I can honestly say that Ruth and her lovely Nurse are the best. Ruth is so gentle and patient. I would not want to be seen by anyone else. I only hope they both stay. Thank you both so much for taking such good care of Mt husband and myself. Sharon and Alan Witney"

"If there was an option for 0 stars that would be better, cause even one star is too much. This practice is the worst. You can never get through to anyone on phone. Had a filling done, which came off a month later, had to redo again and fight my case as I was asked to pay again! Had a severe tooth infections, again no proper treatment, infection became so bad I ended up paying for emergency treatment privately cause my face was swollen and i couldn't sleep. I called 111 and they advised me to call my dentist, which I did but of course no luck. All could have been avoided if i was given the proper care 2 months prior. They just gave me antibiotics with no follow up or anything. The tooth needed root canal treatment!!!! Giving the antibiotics seems to be standard approach from them, even when it is evident that root canal is needed. Also, the dentist (female) is kinda rude, whats that about. !"

"I have to give low as the first impression was bad. They appear to have one disabled parking space occupied by someone without a blue badge. The disabled access was locked with a sign on the door telling clients to walk round the front and not ring the bell! When asked inside about it their excuse was that they were busy or don't hear the bell. Despite being obviously reliant on two crutches they made no attempt to ask if two flights of stairs was ok even after they were asked about access. Dentist and assistant were fine. Were this review based on then it would be 4 stars but, with the attitude of the administration team, some will not get in the building. They need to heavily improve to meet their own inclusiveness attitude"

"After having no dentist for 7 years I was quickly accepted by this practice and had an appointment swiftly. The care and compassion has been the best I've experienced and they've started the journey of fixing my mouth. The dentists themselves, the assistants and the receptionists are all lovely and non judgemental. Would recommend."