The Mounts Medical Centre Campbell Street, Northampton NN1 3DS

"Before covid was really good here. Now they do everything slowly.... It's very hard to get appoitment. They start 8 o'clock but phones turn on around 8:30 - 9 am"

"Not sure what's gone wrong but twice I have made an appointment in the morning for a phone call that day to receive no call. Both times I rang to be told no appointment had been booked for me. Both times I have had get them to listen to the call to prove I wasn't lying. Who's to blame for this happening? Why is this happening? Something seriously needs to be done about this problem. So avoid!"

"Worst practice ever. The nurses are very friendly and helpful, but the receptionists are beyond rude and disrespectful. Long waiting times on the phone ( up to hours), and they never have appointments available. Got at some point a Telefon appointment, and of course, this was the cancelled a day before and then texting me I should call them again. -1 star if it was possible"

"Impossible to book an appointment, it happened before that I was calling for three days at 8am and after a long wait in line I was told there were no more appointments for the day and I can't book for other days. Had to be checked by employer's Occupational Health instead, went to NGH another time, and recently started using Livi to avoid this. Whenever I asked for anything from reception (e.g. swab test and blood test Livi doctor requested), I was told they don't do it here and e.g for the swab I wasn't given any further instructions where to turn. The one occasion I actually managed to get through to be seen by a nurse I had a nightmare of an experience and I dont even know who my gp is due to the lack of communication from the surgery. I am currently in the process of changing surgeries after a few years spent with this one."

"Called and was told couldn't get into see anyone till tomorrow or call 111 Sister called and got me an appointment at 5:40 so clearly they don't talk to each other. Seen the nurse can see my face is swelling due to medication I am taking, so she went to talk to a doctor that said keep using the medication, nurse them said best option call 111 and actually see a doctor. The whole practise is bloody useless everything is slow and the staff are beyond rude."