Wootton Medical Centre

"Receptionist is very rude and arrogant was shocked she could order a perant to stand outside in the freezing cold with a sick child because the perant got in abit to early for there appointment"

"When my son was unwell I was able to arrange an appointment the same day. Following a thorough appointment with a paramedic, he was prescribed antibiotics; the health centre also arranged an additional prescription as the throat swab results confirmed strep A/scarlet fever. Very pleased with the care received."

"We have spent weeks trying to get our 8 month old baby a face to face appointment over an on going illness, we have been offered phone call appointments which are useless considering the age of the patient and we have pleaded with them to please just see him in person and assess him, he has not been seen and assessed by them once and we are over 5 weeks with this illness, their unhelpful advice was to ring 111 or go to A&E… a complete misuse of the services when this is clearly something a GP should be attending to. We have now decided to switch him over to Grange Park surgery and dropped his forms off yesterday, I called Grange Park surgery this morning to ask if they could give him an emergency appointment even though they haven’t had the chance to register him yet, after hearing what has been going on and without hesitation the lovely receptionist at Grange Park surgery told me she would process his forms right away and have given us an appointment to be seen this morning… what would have taken Wootton surgery 8 weeks to see and assess my baby Grange Park have offered in less than 24 hours of dropping off registration forms."

"Rude surgery receptionist!! You need to learn how to talk to people! out of all the surgeries I've called through to you've been the least helpful!! great service NOT"

"My wife became very ill at work and I rung to make an appointment and explained what symptoms she had and told them what we thought it was, as she had the same some years ago. They suggested a telephone call in 3 days time which i stated wouldn't work as she needed a physical examination. I was then told to ring 111 which we did, after explaining to them they said you must go to the doctors immediately, which we did by this time my wife was in terrible pain and needed medication quickly, a doctor saw her and diagnosed her with the condition that we thought it was and a prescription was given which was collected with minutes to spare at the pharmacy. Had we not been persistent then she would have been hospitalised without doubt. We have been patients with this practice for over 20years and unfortunately i have to say the practice has gone downhill in the last 12 months or more."