DFS Milton Keynes Cairngorm Gate, Milton Keynes MK6 1BN

"Being a previous DFS customer we decided to return to buy a new sofa. Having spent time in the showroom with the salesman we placed an order for a new sofa. The salesman was very helpful and knowledgeable. We paid £1000 deposit and were told 8 weeks for delivery. We were happy customers and ready to wait 8 weeks for delivery. Currently at 10 weeks and have received 3 dates for delivery none of which have materialised. They have tried to deliver half the order but we refused to accept this until we can receive the full order. Called numerous times, have been cut off numerous times, no one has tried to call me back or update me on what was going on. Now concerned they have lost half the sofa and we have to wait a further 8 weeks for it to be made again but no one can tell me anything at all. They have contacted the depot and supplier to find out what is going on and promised someone will call me back - I won't hold my breath! Have escalated to a manager now hoping someone will call me as I cant speak to the store over the phone but would have to make a 50 mile trip to speak to the sales man who took our original order. Come on guys, sort yourselves out here! Poor customer service and it was never like this before. Always used to be good service from being a previous customer. What the hell has gone wrong?"

"Great experience at DFS, Michael was amazing, he helped us to chose our sofa. He was very patient and polite and answer all our questions. Thanks again Michael for your amazing costumer service, and see you soon."

"Beware of the parking rip off! There are several stores nearby so if you're are planning to have a good look around be careful, you will receive a 60 pounds fine if you stay for longer than 2,5 hours. I wonder why people choose to shop online !"

"Gave this store/ company 1x star as its minimum required to be able to leave a review obviously otherwise they would get -5. Ordered sofa as soon as moved in to new house 31 Oct. Guaranteed delivery for Christmas! they said, well let me tell you that’s not correct. Even more cheeky that even half way through November they were still advertising ‘guaranteed for Christmas’! I had sent several emails to Giovanna Sounders (a person who sold me the sofa at MK store) a week before scheduled store delivery to arrange a home delivery slot and make sure I get it a day or two after it’s been delivered to the store of course had no response and no help from Giovanna. Moving on, I managed to get through to DFS main office on the phone asking for home delivery slot but was told not possible until sofa has been delivered to the store (was scheduled and delivered the next day). I was worried that if I don’t book in advance I will have no chance of getting delivery slot before Christmas and of course I was right. I had DFS calling me to arrange delivery but now the earliest they can do is 27th December. Unwell, disabled and with very ill children I will have to continue to sit on the floor this Christmas thanks to incompetence and ignorance of people working at DFS. If only anyone at this company had a little common sense and compassion but of course as soon they get the money there’s no way of simple human communication and kindness. Be prepared to wait and then to be told you need to wait some more. I am looking forward to hearing back from the head office regarding this obvious breach of contract! ***update*** I received a phone call from DFS Milton Keynes the very next day after writing my review and complaint to HQ and was told my sofa will be delivered in a few hours and it was."

"Extremely disappointed with the level of service after purchasing a sofa. Was told the sofa would be delivered within 12 Weeks from the date of purchase, currently standing at 18 weeks with still no date of which the delivery would be. Store manager and customer services still cannot confirm when the item will be delivered. They happy enough to take your money but unwilling to put in any effort to resolve issues on their end."