Balanced Financial Services Ltd 14 Draper Way, Norwich NR5 9NA

"In 2022, we set out to challenge ourselves to own the home of our dreams. We met a number of mortgage brokers along the way who unfortunately were unable to get us the amount of mortgage we required to own this home. Thankfully, we got recommended to Charlie by a friend. Charlie was above exceptional, she was very professional throughout the journey, set the right level of expectations, and in the end achieved the impossible by sourcing the right lender. After the mortgage approval and during the legal process for purchasing, she did not just walk away because she was done with her job, but rather kept checking in to know how the purchase was going. She even kept checking in after completion and when we had moved into our new home, just to know how we were settling in. She is certainly an awesome broker, and I will strongly recommend her to anyone who really wants a broker that doesn't mess about."

"The last few months with the cost of living crisis have been a challenging time to remortgage our property. However with Charlie's invaluable and (very balanced!) advice we were able to remortgage with complete confidence- she helped us navigate through a very uncertain time with so much support every single step of the way. The communication we experienced from both Charlie and Balanced as whole could not have been better. If you work unsociable hours/into the weekend they will tailor their service around you, not like many other services which operate Mon-Fri 9-5. If necessary, Charlie would have no issue going out of her way call us at 7pm some evenings and keep us up to date through the weekend where myself and my partner are busy and can only be available some evenings and weekends. Charlie thoroughly explained every step and procedure, including why it's important and what to consider/the best approach for our situation, which made us feel completely in the loop. This truly makes you feel empowered to make the best decision. We want to thank Charlie and Balanced for their service and advice and would highly recommend them to everyone. The expertise and professionalism is second to none, and the service is so personal and genuine. Thank you so much Charlie and the team at Balanced. We will definitely be back for your services again in the future."

"Excellent experience with Paul Johnson who helped me and my partner secure a mortgage offer in record time. Paul showed great attention to detail and was efficient, professional and responsive at all times. The fee was competitive and money well spent. I appreciated Paul's advice and flexibility in accommodating appointments by phone and outside office hours. With thanks for your work."

"Earlier in 2022 myself and my partner were looking to purchase our first house. As first time buyers we were a little unsure about how to get a mortgage, let alone the best one for us. Paul Blake and the rest of the team at Balanced Financial Services were truly excellent. They offered pragmatic and tailored advice that suited our individual needs and regularly went above and beyond to get us the best mortgage offer possible. They were able to answer any query or concern we had quickly and we never had to chase. I cannot fault them and would happily recommend them to others! Top tier service!"

"I was introduced to this company through a family member. We had Charlie Baker from start to finish for our mortgage application. We had a complex situation which Charlie understood and yet managed to offer several solutions within a short time frame. She was very efficient and communicated extremely well throughout the entire process. I would highly recommend her services. She cares about her clients and works her hardest to bring the best results!"