e-Travel.ie - Cruises and Flights 43 Pearse Street, Dublin, County Dublin D02 W085

"Came to there site several times to book flights. every time I insert all the details and the flight cost then doubles. very annoying and time wasting site."

"Always book our cruises through etravel, its safe and easy. David is always a phone call away to answer your queries/questions. We always get fantastic deals without any hassle"

"Originally booked flights to Vietnam but had to change the flights to the following week due to visa issues. Upon emailing, Caitlyn responded and was kind and compassionate. I felt I messed around trying to book different dates and ended up asking about wrong flight times. Finally after realising the right dates Caitlyn acted accordingly and got me the flights I needed with a change fee which was reasonable. Caitlyn exceeded my expectations and shows great will and determination for her work. She’s a true example of going above and giving the customer a good experience. I thank you Caitlyn for putting up with my incorrect decisions. Let’s hope the visas are sorted."

"I would never use this agency again or recommend it. I booked to Orlando and there were flight changes (understandable as we booked quite a bit in advance). When I got to the airport and to the check in desk , E Travel had not issued me a ticket over, just a return leg . My partner had both ways despite us booking together under his name. What ensued was panic and upset but thankfully after a wait, a very efficient worker called Barbara from Delta was able to issue the ticket and sign her name to it for the next leg. I was offered a 50 euro voucher from E travel to use with them but I have no interest as I never want to do business with them again."

"I booked a flight for my parents to the USA via Skyscanner which turned out to be via eTravel. The cost of the flight was just shy of €1000 return. However due to the new variant of covid my parents were apprehensive and decided to postpone their USA trip. I contacted eTravel and explained the situation to them. They were in fact polite and appeared to be very helpful until they began charging ridiculous amounts of money to change the flight dates (€780 roughly). I requested a voucher/credit to use which I was denied. The excuse was that "this is what the airline are saying", "the airline have said" etc. Then out of the blue when confronted on the high price to change the flight dates, they were able to reduce the cost by €400 miraculously. They stated that "the airline have waived" this cost from the €780. I then decided to call the airline directly and explain my case. Within 5 minutes they were able to offer me either a full refund or credit voucher to the original cost of the flight. I took the voucher as we will be purchasing another flight to the US. There were no problems. I was even informed that the type of tickets that I booked were eligible for changing and cancelling and that they didn't understand why this was not done for me in the first place. I learned from this experience that eTravel are money hungry and do not value their customers at all. They are fraudsters in my opinion. I was so disappointed by this company that even though they were pleasant and professional to deal with via email, I cannot bring myself to rate them more than the 1-star due to their dishonesty. I wish there was a 0-star option. My advice to anyone booking via eTravel is DON'T. Book directly through the airline as a lot of the time it's cheaper and they are more honest than these 3rd party thieves. Finally, when my voucher had been approved I contacted eTravel voicing my disappointment. I still haven't gotten an apology or even a reply. Not very professional I feel. So please everyone that reads this....book directly! Less hassle, less cost! Hope this helps many people and their purses."