DPD Group LTD Winch Wen, Swansea SA1 7DA
About the Business
DPD Group LTD is a leading establishment located at Viking Way, 1 ST PETER'S COURT, Swansea SA1 7DA, United Kingdom. Known for its exceptional courier and logistics services, DPD Group LTD is a point of interest not just in Swansea but throughout the United Kingdom.
With a passionate commitment to delivering an efficient, reliable and affordable logistic solution, DPD Group LTD has become a household name when it comes to courier and logistics. The institution is well-equipped with the latest technologies in the industry, including state-of-the-art delivery vehicles, tracking technologies and computer systems, to ensure that they offer their clients a seamless and hassle-free experience.
The team at DPD Group LTD is made up of expert professionals who are dedicated to delivering the highest level of service to their clients. From their customer care representatives to their drivers, their staff are highly trained and always willing to go the extra mile to make sure their customer's needs are met.
As a modern institution, DPD Group LTD understands the importance of providing their clients with environmentally-friendly solutions. They have implemented a series of initiatives to ensure that they operate in the most eco-friendly way possible. This includes the use of electric vehicles, the use of recyclable materials and minimizing waste.
DPD Group LTD offers a wide range of services that are tailored to meet the needs of various clients, from individual consumers to large multinational corporations. These services include same-day delivery, next-day delivery, international delivery, and much more.
If you are looking for a reliable and efficient courier and logistics service that places your needs first, DPD Group LTD is the place to go. With their cutting-edge technology, unwavering commitment to customer satisfaction and passion for delivering results, they are sure to exceed your expectations.
Photos
Location & Phone number
Viking Way, 1 ST PETER'S COURT, Swansea SA1 7DA, United Kingdom
Hours open
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:30
Saturday:
08:00 - 18:30
Sunday:
08:00 - 18:30
Reviews
"After a wonderful service in 2021, with accurate tracking and drivers who could follow basic instructions, throughout 2022 I’ve had repeated issues with every single delivery, from no shows on the days they should deliver after waiting in, to parcels being returned to senders without explanation, and an inability to leave at a parcel shop. Customer service is equally as poor with no resolution when I’ve attempted to wait on hold for the 30+ minutes."
"Driver collected my return, gave me a tracking number then later I tried to use it and it says driver was advised there was nothing to collect £1300 item gone missing, but I have cctv video footage of the driver receiving the parcel off me and putting it in his van and leaving . Tried to explain to customer services but every time I say I have video footage they developed technical issues and told me to ring back."
"Received a message this morning that my parcel is going to be delivered today, then I get called by someone from the depot saying that the box has got damaged and they will deliver it tomorrow as it represents ‘a hazard to the drivers’. When I asked what difference does it make and why is it not delivered the day it was supposed to, they told me I can just pick it up from the depot. So why did I pay £40 for their service so that I’d have to drive 4 miles out and pick it up myself?!"
"Re-arrange my whole day to make sure I was in to take delivery from DPD. Tracked the parcel all day and saw at 4:15pm that I was the next delivery. At 4:35pm I received a text message to say that they could not deliver because I was not in. The message said they had left a card. I was in, the lights were on, no-one knocked the door, no-one left a card. It was 4:30pm on a Saturday night and I was the last delivery. The driver clearly could not be bothered to make the last delivery and thought it would be okay to say that no-one was in."
"Pros: They usually deliver without issue, and they have an innovative website with tracking and self service. Cons: Apparently if your parcel requires a signature (which you aren't informed of on the website) you're unable to have it left in a safe place. I requested my parcel to be left in a safe space becuase I thought I might be out, but I was in at the time of delivery yet the driver didn't knock or ring the door, and left a card. This is why I'm only giving them 4 stars."
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