Grand UK Holidays - Coach Tours 113b Queens Road, Norwich NR1 3PL

"Just come back from a week in Blackpool with the gold coach dave the driver and John the tour manager were absolutely brilliant together they made the holiday with all there banter. We stayed at the imperial Hotel room was lovely and food was great. Would recommend the gold coach plenty of leg room and WiFi."

"Trip to Cornwall first and last time. The air con was on so high it made me ill, tour manager refused to turn down until others also complained about needing to “defrost” Beresford Hotel appalling room and the food was unedible. The most money I’ve paid for the least return in value and service. Appalling!"

"I went on a Grand UK Gold tour to The Manor at Cricket St Thomas on the 11th to 15th October. I have been unable to post this review before as my friend and I came back with Covid. The outward journey took 10 hours, partly on a feeder coach. We didn't get our welcome reception until the second evening as we were so late arriving and had to be rushed to the dining room. The hotel rooms were lovely and clean but there it ended. The rooms were a 15 minute walk from the dining room. My friend is disabled and had asked for rooms near the facilities. There were no rooms at all near the facilities and at no point was she told this. We had to be in the dining room for 8.30am and 6.30pm. If we were late the dining room staff told us so. Although Grand Uk paid for tea and coffee with our evening meal we didnt get it unless we asked. The dining room service was appalling. 2 staff were polite and friendly but the rest of them had an uncaring attitude and we were mostly ignored, we were in different places every morning and evening which made it difficult for our tour manager to find us. I would be surprised if she managed to get a meal the whole of the week she had so much running around to do. Our trips out were to 2 places each day, which left us with two hours only to browse at each place, we were on and off the coach like ping pong balls. By the end of the second day we were exausted. The driver Dave and tour manager Marion were lovely and did their best for everyone. We were pleased when Friday arrived and we could go home. The return journey took just over 11 hours. The whole experience was was awful. We would never book with Grand UK again and most of the people on the tour said the same thing. Sorry for all of this negativity but if it saves one person from having a difficult, though costly, holiday this post will have been worth it Mrs J Hill"

"Comfortable room but food was of very poor quality. No fruit or vvegetables, apart from peas, served at all. Breakfast was reasonable but evening meals, YUK! Fishcakes, meat balls, pasta, no main meals contained meat and two veg, and no bread offered with starters such as calamari, whitebait etc. Obviously, inferior quality foods served for coach tours. Tour manager and coach driver okay but travel exhausting with long trips, often three per day, in programme! On the third day, we were driven to Nottingham and dropped at edge of city (at National Express pick up?) and given no advice as to where to go from here! left to our own devices. We were told that the driver needed to rest after two and half days driving Really? Very disappointing holiday and came home feeling thoroughly exhausted. Nothing good avbout this holiday at all! Having been assured by friends that GrandUK was excellent, I have to say my own experience could not say the same! The hotel has a great deal to answer for and should be investigated by Grand UK. Feel very let down."

"I have experience many coach companies over the years......(I worked for a Northern company owned by friends) some good some bad! The driver can make or break a holiday but by having a coach assistant, and the two working together can make a great holiday for everyone. Grand UK have got it spot on and I’ve enjoyed every holiday I have been on. The drivers are friendly and polite and it helps that they seem to know the coach assistants well . The telephone team are friendly and efficient, always important as they are the first contact. Overall a lovely company to go on holiday with."