Mobile Vehicle Solutions

"Excellent garage, very efficient and helpful. I wouldn’t hesitate to recommend them"

"Would absolutely not recommend Signature MK at all, owner is extremely hostile and rude, we have experienced very similar to a lot of the negative reviews across multiple sites so it bodes the question, can the customer always be wrong like he likes to argue in his replies? *awaits hostile, rude, attempt to justify response* Took our car here after having a diagnostic done at a different garage who could not complete repairs on a hybrid car. Receptionist was quick to ask for a copy of said report which I gave over, after running their own diagnostic they didn’t see any fault (even though the fault appeared again when parking in their forecourt) I requested proof of their report to which they couldn’t give as it “showed nothing” and it costs them a lot of money each time they log on to look on the system or print anything. All I was requesting was proof the diagnostic had been done when I’m due to be paying £75 for that service.. I am unsure they ever bothered to do their own diagnostic in hindsight as this was such a simple request yet argued profusely about. The garage moaned and slated our warranty company before even looking at our car so I said I would deal with them, obviously I would need information from the garage to send to the warranty company of which I tried to obtain. Owner then refused to take on the job as it was too much hassle going through me and the warranty company, they left items off their original quote so it was not straight forward as it could have been. Long story short, after slating the service and moaning he didn’t have the time, he then wanted to deal with them.. be my guest. The owner extended his apologies to me and the job was back on. After reviewing the diagnostic report from previous garage, I wanted to check when the first instance of the fault happened wasn’t before we purchased car, so I simply asked for the current mileage of our car as a favour so I could work this out, this was nothing to do with the job, warranty or signature but again Barry threw his toys out the pram. Signature MK then advised that the part needed to fix our car is indefinitely on back order with Mercedes’.. so an alternative part was required needing warranty approval, we queried what the additional cost was going to be, so we as customers know what we need to pay and again owner has refused to do the work.. madness, all customers would want to know their bill before agreeing to any work irrespective of who would be paying the bill! I won’t even begin to quote the simply outrageous, disgusting, insulting and dam right rude email he has sent to the warranty company. Owner has now decided to contact said warranty company to say we had been rude which is why he is not doing the job, even they can see this is not true and have been extremely helpful. You should be ashamed of the way you speak to customers and conduct yourself on emails and instead of saying how busy you are, stop sending condescending and rude emails, learn some customer service and actually do the job your company portrays you can do.. I’m left feeling like your not very competent after all and would most definitely NOT recommend your garage or services! *awaits lengthily, argumentative response trying to justify our experience*"

"I recently used Signature MK as was recommended by a friend, I always worry about garages being a female but I found them to be very professional and polite. They kept me informed at every point and explained everything in detail. They didn’t didn’t overcharge or keep my vehicle unnecessarily. I’ll definitely use them again."

"Absolute 5 Star service, difficult fault too diagnose where other garages just were unable, we will be taking our business fleet vans and personal cars in the future, there outstanding knowledge and understanding of a critical repair, many thanks too michelle for lots of time sourcing parts direct from germany very time consuming and we are most grateful for all the efforts and the end results."

"Michelle on reception got me booked in the same day that I called and I left my car with them. I was informed my air con unit was bone dry and therefore needed a test. Michelle explained what this entailed, if I wished to go ahead, and would keep me informed. My air con system was thoroughly checked and tested and regassed. The service from initial phone call, updates and the testing of the air con was fantastic. I would recommend and go back here without a doubt. Thank you. Excellent service."