Premier Inn Norwich East (Broadlands/A47) hotel Old Chapel Way, Norwich NR7 0WG

"I've stayed in many Premier Inn's across the country and this one could seriously do with a face lift. Looks very tired, though staff are friendly enough. What lets it down is the dreadful adjoining pub/restaurant that Premier Inn encourages you to eat in. On arrival to the hotel I was told I should make a booking if I wanted to guarantee being served so I did so and went down on time. Had to wait a good 10 minutes before I was even acknowledged by a rude woman who offered no pleasantries whatsoever. I was then shown to a grubby little table squeezed between 2 families and told "here's your table, it's bar service only" before she just walked off. I had to go to the bar to ask if I could sit somewhere a little quieter before making my order. Food took at least 30 minutes to arrive. I don't mind waiting as it was Saturday evening (although it really wasn't that busy at all). What I do mind is the quality of the food. Chips that had clearly been left out for hours and warmed up and a 'medium' done rump steak that was so cold and red it looked like it was about to jump off the plate. I tried to get the attention of a member of staff to see if I could have it cooked a little bit more but there were no table staff to be seen and the 2 guys behind the bar were now busy serving drinks to a growing number of local 'drop-ins'. I didn't finish my meal, went back to my room, and cancelled my plans to have breakfast there the next morning. Really disappointing, especially since it is part of Premier Inn's business model to convert guests into spending and eating in the restaurant. My advice is don't bother at this location - I hear the pub over the road is much better. Needless to say I won't be back."

"Great welcome from reception staff. Sherrie and Brianna were chatty and smiling and made us feel very welcome. Room was amazing. Very clean and fresh smelling. New style with slightly extra space and a HUGE walk in shower in the bathroom. Very effective heating system and lovely and quiet. Ask for a room located at the rear of the hotel for a quiet room. Breakfast at the Brewers Fayre was delicious, plentiful and varied and the serving staff very cheery."

"We had a problem with getting to the hotel, but the staff on the desk were v helpful sorting things out. When we booked in the guy at the desk was the same person we had spoken with on the phone and he immediately recognised our surname., and who we were. Very pleading with it being such a busy place."

"The rooms and service are amazing. Couldn’t have been treated better. Rooms were clean and the showers were good. There was a fire alarm in the morning that we had evacuate for but it was no fault of there’s but the restaurant next door. Would totally recommend and would stay again."