The Health Dispensary 153-155 Windsor Road, Neath SA11 1NU

"Honestly, love the staff and have found the pharmacy to be highly dependable before the past couple of months. A repeat medication I have taken for years poses serious side effects when I miss more than one dose. The dispensing machine has been a gem to me in the past, as I recieve a text to remind me to pick it up when it's ready as i can be highly forgetful due to my condition. It's always been dispensed a few days before I run out. However, the past 8-9 months have been absolutely horrific. I don't think there's been a month where I haven't had to ring 111 to get a few nights supply of my medication until the pharmacy has sorted their end of things out. Complete miscommunication CONSTANTLY. I have really inflexible working hours, and the times I have called in my lunch break to be put on hold for 30+ minutes to try and sort what has ALWAYS been a repeat medication service is just ludicrous. Neither pharmacy is open on the weekend to chase around for a prescription, which automatically means 111 is the only option. I am literally on the phone to 111 as I type this. I've had enough. For the sake of peoples health and wellness, please do better. I understand there are national shortages of medications, but it goes beyond a stock problem if its a staffing and communication issue within the business itself. I hate to leave a negative review, but I am sick of putting my health on the line because I keep believing this pharmacy will turn itself around and function as it used to."

"Terrible chemist, no matter what you go there for its out of stock! Today went for ear wax drops, told to use olive oil then book in for syringing at a cost of £30!! Will definitely not be going there again."

"They can never fill a whole prescription. I always have a slip to say medication is owed, no follow up text to say your medication is in . Which means I'm without medication for over a week . Just not good enough ."

"Nice friendly and helpful pharmacy. Was a 5 star review but had a lot of problems with ordering with the 24hr kiosk service. I want be using the kiosk again."

"In theory this is a great service, but please be careful using the app because for me, it hasn't been working and I ended up without my medication twice. To avoid this issue I have been making the request to the health centre myself and asking the health dispensary to pick up the prescriptions. This may be an issue particularly with my health centres and others may not have this. It is incredibility useful to have them pick up your prescriptions from your health centre to save you the effort - particularly good if you're disabled or busy. Being able to pick up your prescriptions from the automated machine outside after work is amazing. They are able to source medications that other pharmacies aren't. Being able to talk to the team via the app makes it accessible. In going in I found the staff friendly and helpful. I did have some issues with communication on the app, not paying enough attention to the specifics of my question and giving incorrect information. But generally they have been helpful and responded very quickly. A big credit to them though is that they want to listen and improve the service. This means a lot. I hope that they will be able to fix the issue with ordering via the app."