Neon 160 160 Saint Helen's Road, Swansea SA1 4DQ

"We've stayed here on many occasions, it's our go to when visiting swansea, great price great location! Value for money and spotlessly clean, staff are polite and helpful, would highly recommend for singles or couples, shared kitchen with tea, coffee and cooking facilities, can't go wrong for the price."

"We stayed in flat 10 - Room 5. Bedding was clean. However walls were much need of a paint and floor was dirty and needed a hoover. The toilet needs a makeover and due to shared accommodation, it smelt very unpleasant. Fire alarm went off at 6am and no one came or contacted us about what to do and the alarm carried on for HOURS! We didn't have to check out until 11am yet we had to leave immediately due to poor service of no one coming to turn the alarm off. When emailing about this issue we received a rude reply stating they would not compensate the fact we didn't have our full stay and offered no help. Would not recommend, felt very unsafe"

"This place has gone downhill very fast over the past year. The rooms are now full of asylum seekers (some are illegal immigrants), who are unclean, disrespectful and very noisy. It's obvious that Neon 160 have accepted lucrative funds from the government to help house these immigrants. The fact that they are mixing the paying public to live amongst these immigrants is absolutely appalling! I'm never ever staying here again! What an absolute sh*tehole!!! To those who don't believe me, go and see for yourselves!"

"Unfortunately, most people who are booking a stay here won't see the bad reviews until it's too late - I know that was the case with me. Please be aware when booking through Airbnb that any extra payments are non-refundable, as the host won't tell you that. I booked early check in, then when I no longer needed it, I was told that it was non-refundable as "a cleaner has already been booked." Apparently, they booked a 'non-refundable' cleaner, well over a month in advance, when the guest still has a 3+ week space to cancel and get a full refund. If you were going to do that, surely you'd let the guest know that it's non-refundable. Essentially, I don't believe this story, it was clearly just an excuse to pocket the early check-in fee, as they knew Airbnb couldn't force them to give it back. Really poor form and bad business in my opinion. I then looked at reviews for this place online, saw that they were mostly negative and the state of the apartment wouldn't be good, so cancelled altogether. Thankfully, I got my money back in Airbnb vouchers, but it seems this host will be able to go on taking people's money in the same shady fashion. Please avoid staying here if you can, I had a lucky escape."

"The fire alarms were not serviced appropriately and on multiple occasions, the fire alarms were going off around 2 a.m. for hours at a time. The maintenance of the building is despicable, alongside the cleaning services which to be quite frank are appalling. The toilet was not actually cleaned any single time the cleaners supposedly performed cleaning duties in the block of rooms that I was staying in. Many items included in the hotel price are just not available on a regular basis, in particular toilet paper, cleaning products to clean up in the shared kitchen, and coffee and tea items. I was also shocked by the way in which my belongings, left in my room were treated by the cleaning crew. On one occasion my toiletries were on the floor amongst a load of dust balls and grime, when they had been left conevniently, by myself, on the side beneath the window. I don't believe that there was any excuse to leave my toiletries on the floor, it would have been fairly easy to at least pick the bottles up and place them somewhere clean."