Village Gym Swansea

"Gym is very busy now it’s the beginning of the year. Despite this their PT’s are double setting machines for their clients. The gym is too busy to be hogging two machines at once, extremely poor gym etiquette, especially by their own staff."

"I wouldn’t recommend this gym to anyone. If you have an issue with payment or follow up and you actually manage to get through to a human on the phone they are of no help and can’t think outside the box. You naturally answer the phone frustrated due to the extended time it takes out of your natural day to speak to someone. I tried 3 x yesterday and the line just rang our continuously each time. Today, I was fortunate and they answered within 10 mins. The staff in the gym were pleasant but the facilities are not worth the price. For the money they ask, the equipment in general isn’t kept up to speck. E.g. dryer in the Men’s broken for months. I left my house due to renovations and wasn’t in the area. A freeze was agreed on my account. I was told to make contact again in the future when I was able to attend the gym. This would have been around Feb 2023. Sadly, I have received notification I am in arrears because I haven’t contacted them and that there was an email I received in July stating the freeze was until December. I never saw said email and didn’t know to look out for one as it wasn’t explained to me on the phone. Further, the arrears are for two months payments. So instead of contacting me in the first instance or when they didn’t receive money, they strategically waited to charge me more? Average gym, pleasant staff. AWFUL CUSTOMER EXPERIENCE. Could probably run it better using WhatsApp."

"Best to go early in the morning, food is awesome, swimming pool lovely temperature. Toliets/showers lovely and clean, lots of classes to choose from also , something to suit everyone, really enjoying it. Forgot to mention someone is always on hand to help with equipment if your not a gym person like myself very handy"

"The main gym is very small, however, it has everything I need. Nice and clean swimming pool, although it is only 1.2m deep. The sauna and steam room is clean, and also has 2 Jacuzzis. The staff are always very friendly here as well as the people come here. Always have a very pleasant experience here"

"Swimming lessons are a major problem with the pool as they take up half the pool every weekend and most evenings (bar a Wednesday). The swimming tutors will throw users out of the swimming lane when it's their turn (private arrangement and not part of the Village Leisure Club). The leisure aspect is non existant when it's like this. I've been a member for over a decade and have never seen it as bad despite promises from management that they'll resolve it. If you like a swim then you are restricted as you'll end up in one busy lane with other mixed ability swimmers - fast and slow. Sauna is okay but does need an update and regular cleaning. Steam room is currently really cold with hardly any steam and a gap under the door letting all the hot air out. Worst steam room in the Village chain, but nothing new there. The least the Village can do is stick to the their own rules - if kids are supposed to leave at 5pm on weekdays, make sure the swimming lessons finish at 5pm too."