Denali Shop UK Swansea SA1 8QY

"I ordered 2x D7 Bundle to Switzerland the Denali shop told me ist easy just 20bucks for shipping so i ordered / after nearly 3 weeks of plain nothing i called like 30-40 times at different times a day and nobody answered!!! just after i threatened with my lawyer they replied... okay so i received one package so far the 2 D7 lights very poorly packed just in a plastic bag and the D7 cardboard box was super damaged and i had to pay 88 CHF.- for shipping to switzerland customs payment!!! but they told me it was 20 bucks!!!! so the other package has not arrived yet and swiss customst told me i have to pay again for the second package!!!!!! WHY dont you ship it in 1 frikin solid box ????? VERY bad service i never order again"

"AVOID!!! They will send you used equipment with missing parts. Some parts of your order will not arrive at all. Company is run by a fella named George out of his garage in Swansea. I'm also suspicious of tax (VAT) fraud and have reported him to the HMRC. Once he has your money he will not respond to any issues etc. I had no other option than to file a chargeback through the credit card company. AVOID!!!"

"Initial sale 21 months ago went ok. The problems come when you need Customer support for example under warranty. Phones go unanswered, mails are not responded to without endless chasing, contact us form does not work or is ignored. Then when eventually I get a response after escalation with the Distributor I find there is no replacement cansmart available. This wasn't the fault of Denalishopuk but it took an age to find this out and if you were to look on their website they claim they had stock of everything. If I were you I'd explore other reputable UK dealers for this product because believe me if you need support from DenalishopUK you will struggle to be heard. Also dont think you will get it if you order it as stock levels are fantasy."

"If I could give them no stars I would. Ordered an item online in April which showed “In Stock”, once I placed the order I got an email saying they’re waiting for this item to come back in stock and would let me know when they have an update… The item got delivered in July. In between April and July I tried to get a refund, I sent several emails which most of them got ignored. Tried phoning them but nobody answered. I then put a grievance in with PayPal which they also ignored until the last day before the grievance went to the next level saying that they would issue me with a refund. At this point the grievance gets closed down, and I did not get my refund. Because the grievance was closed down it was very hard to get it reopened. They certainly know how to play the game, would never deal with these people ever again."

"I ordered a pair of indicators & paid straight away. I received no information from the Denali shop about delivery date, order status. I tried to contact by phone every day for five days & just got answer phone. Their online chat doesn’t work. Eventually I managed to speak to somebody who told me that they had no idea why my order wasn’t dispatched & would look into it. I still haven’t heard anything & have not received a refund."