Flomar Garage Limited Lewes BN7 2BY

"Disappointing experience. I politely asked if there was anybody available to quickly check a possible starter motor fault on a vehicle parked less than 30 seconds away. As it won’t start, it’s not possible for me to bring it to them and they wanted to charge me a recovery fee before even diagnosing the issue. Like I say, the vehicle is literally next door… This would have taken a mechanic no more than 5 minutes to walk up, turn it over and say yes (as well as they can) which I then would have asked them to go ahead with the recovery and work. The fact it was all about the recovery charge right off the bat it nothing less than shocking. EDIT (My Response): Firstly, nobody suggested or expected any member of staff to stay or work after hours. I was advised that you close at 5, which is fair enough, and enquired about another time in the week at which the receptionist went off to ask somebody and I was told it would need to be recovered. I fully appreciate you would charge a fee for recovery, had I enquired about such a service, but my initial enquiry was simply asking if you’d be kind enough to take 5 minutes out of your day to simply ‘sanity check’ my diagnosis of the problem, seeing as you could literally see the car from your car park - that’s how close it is. By your comments, I assume you would be happy for a builder to attend your property and charge you for their time, transport and the quotation of works? It’s no different than me asking for 5 minutes advice before I give you the go ahead. To reiterate, I never asked, expected or requested any free works, in or out of hours, and did not expect an immediate resolution either. This review is a legitimate review based on my dealings with you, regardless of whether you worked on a vehicle or not. I’ll pop an invoice through the door in the morning to cover my time and wear and tear on the phone for the 5 minutes it took to edit this review."

"First time using Flomar and will definitely use them from now on. RAC delivered my broken-down car to them at 4pm yesterday, needing a new water pump, and it was fixed and back on the road by 10am today - excellent service at a very reasonable price, thanks Flomar! Jo"

"Professional, friendly and helpful. When BMW stalled over resolving the issue, Flomar managed the situation in a customer focused way. Car drives like a dream again. Thank you Flomar, can't recommend highly enough will continue to use your services with confidence. Much appreciated."

"My car key fob stopped working so I could not lock the car - Flomar replaced the battery in the fob without charging - was a lovely surprise and very kind of them. Will definitely be using them again in the future for all my car servicing and repairs. Thanks Flomar! Unfortunately won't be using as called for a quote following MOT failure and they never bothered to call me back!!!"

"Dave and the team at Flomar were brilliant, they gave me contact details for someone to pick up the car on a flatbed truck and deliver it direct to the garage. Within 24 hours the car had been repaired and was ready to be picked up again. Amazing service from everyone, thank you."