Argos Swansea (Inside Sainsbury's) Quay Parade, Swansea SA1 8JA

"This Argos in Sainsburys has terrible customer service. The manager was very rude and felt unwelcome as a foreign customer. I tried to return a a floor lamp and did not use it. The manager refused to accept the return by accusing me that I used it just because I had opened the box! I told her that of course how I was going go see what’s inside and see the quality of the lamp. She insisted that I had used it and therefore non refundable. I called Argos customer service and had to speak the manager, she was apologetic and arranged a refund. She said she would also educate that manager on argos correct returns policy. Please be careful if you are foreigner, the manager is rude! Very similar experience other customers mentioned in their review . Surprised Argos still employes this person. They need to educate their store managers urgently"

"I went to return item that I purchased and paid for in the same store .I was told that they could not refund item because it needed to be picked up from my house. The item was not opened. So if you purchase item from argos and it come from a third party their return policy is not what you think. Still not got refund and I was waiting for 45 min for them to sort out Not good for a big company which said refund up 30 day"

"This Argos from Sainsbury shop has a terrible customer service. The management is terrible and rude with foreign customers. I ve try to return a phone after 2 days without use it and the manager refused to accept the return by telling me that I set my home language on the phone and because of that they cannot sell it again. I said that I will reset in English but she still refused to receive it and she suggested me that I must to keep the phone and try to resell it online. I did refuse to do that and I did called Argos customer service and they apologise it and arranged a home pick up return and I did received my money back in 5 days. They also helped me to make a complaint against the manager. ZERO STARS."

"There was a lovely woman in this particular branch on the high street who was incredibly helpful and absolutely lovely to have a conversation with. I didn't feel like I was a bother asking as many questions as I did and she answered them showing me she knew how to do her job. If I could give a 10/10 I absolutely would. More people should be hired like this lovely and lively lady. Definitely going to visit again."

"Absolutely fantastic. Went in for my mother on Thursdays due to a faulty item from candy excellent support from all the staff members. Esp when we had to go back In today one in particular this morning not saying names incase not allowed. We had to put a complaint in with candy as the guy who came out was bang out of order and mistreated my mother. They helped from beginning until the end. Fab !! Thank you so much for everthing"